tpriv screen problems

[elysia]

hello, I have just bought a smok tpriv and for the first 2 days it worked fine but now the screen is saying one of my batteries are dead and one is full charge. I bought an external battery charger as I though that might've been the case, and I have now just bought some new batteries. Still no sign, my ecig is still working but the battery is dying fast. Any suggestions? thankyou

 

[Garden gnome]

Welcome to forum

 

[Mike McVape]

Welcome to the forum. If batteries charged externally and not showing correctly or one draining much faster than the other sounds like a mod problem. Take it to the vendor and have them check it out.

 

[suprtrkr]

Tend to agree with @Mike McVape Sounds like your mod is acting up. Take it for warranty service. Welcome to the board.

 

[Coastal Cowboy]

Make sure your batteries were both purchased on the same date, both are the same brand and model number and that they are inserted, used, removed and charged together.

Our resident Battery Jedi Master @Mooch is still testing the theory of "Battery Marriage," but for now it's the safe procedure.

Your batteries should also be high drain, capable of supporting 20 or more amps and made by LG, Samsung or Sony.

Check all of the above boxes and if the problem persists it's likely a device malfunction.

Edit: @Mike McVape and @suprtrkr beat me to it on malfunction

 

[BrotherBob]

hello, I have just bought a smok tpriv and for the first 2 days it worked fine but now the screen is saying one of my batteries are dead and one is full charge. I bought an external battery charger as I though that might've been the case, and I have now just bought some new batteries. Still no sign, my ecig is still working but the battery is dying fast. Any suggestions? thankyou

Welcome and glad you joined. I have provided a little more information which might help choosing/evaluating batteries.
Might like to read:
18650 Battery Buying Guide for Vapor Users – Wake and Vape Blog
(9) Battery Basics for Mods; the Ultimate Battery Guide | E-Cigarette Forum
Calculating battery current draw for a regulated mod | E-Cigarette Forum
Battery Safety: Will You Marry Me? - Mt Baker Vapor
A Guide to Safe Charging - The Complete Guide to E-Cig Safety
Guide to Choosing a Battery Charger | E-Cigarette Forum