Supplier Negative Review
Name of retailer:
vape Triad
Date of your initial complaint to the supplier
Jul 10, 2015
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
Order [HASHTAG]#684[/HASHTAG] & 681
General nature of complaint
Other
Briefly describe your problem or issue
Ordered 2 new hcigar HC V2s from Vape Triad in Ontario Canada and received a single used, dirty and damaged one instead. Vendor claimed an employee made a mistake. When I finally received 2 new items, the glass broke immediately on both of them because of an apparent design flaw. Vendor has not answered any emails and the product has since been quietly removed from both the Vape Triad and hcigar sites. Brian at Vape Triad cClaimed customer service is top priority but he has simply walked away from this problem. That is worse than poor customer service in my opinion.
