Supplier Negative Review
Name of retailer:
VAPENW.com
Date of your initial complaint to the supplier
Nov 25, 2015
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
General nature of complaint
Defective or wrong product
Briefly describe your problem or issue
So on 11/22/2015 I ordered a TFV4 Mini Full Kit in Black and a 30ml Bottle of Thunderhead Apollo juice (VAPENW say if you order juice, your order will be shipped free), why not get a bottle of juice for my new tank. So waited for my order to ship out on 11/23/2015 and received it on 11/25/2015. When I went to open the package, the package was wet and leaking. I immediately contacted VAPENW for this because they don't send their items with insurance, so I wasn't able to file a claim with USPS.
Here is the reply I got from VapeNW : We are very sorry about that. I gave you store credit for the broken bottle so that you may re-order.
Sincerely Ian,
VapeNW Management
I can be reached by phone
253-336-3718
Mon-Fri
8am-5pm
Sat 10am-3pm
My reply to that was this:
I didn't ask for a store credit. I was asking you to send me a bottle of juice for the broken bottle. Or should I call my bank and dispute the charge.
My bank told me I should try and work it out with the vendor prior to contacting them.
I paid for the bottle of juice from VAPENW. It wasn't free. They should either refund my $13 for the juice or send me another bottle of it. I am outraged. I have purchased from VAPENW in the past and they also screwed up there when I ordered a Cloupor Mini, and they sent me a Cloupor Mini that said :tester:
Here is the reply I got from VapeNW : We are very sorry about that. I gave you store credit for the broken bottle so that you may re-order.
Sincerely Ian,
VapeNW Management
I can be reached by phone
253-336-3718
Mon-Fri
8am-5pm
Sat 10am-3pm
My reply to that was this:
I didn't ask for a store credit. I was asking you to send me a bottle of juice for the broken bottle. Or should I call my bank and dispute the charge.
My bank told me I should try and work it out with the vendor prior to contacting them.
I paid for the bottle of juice from VAPENW. It wasn't free. They should either refund my $13 for the juice or send me another bottle of it. I am outraged. I have purchased from VAPENW in the past and they also screwed up there when I ordered a Cloupor Mini, and they sent me a Cloupor Mini that said :tester:
