Supplier Negative Review
Name of retailer:
Date of your initial complaint to the supplier
Dec 17, 2015
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
None
General nature of complaint
Customer Service
Briefly describe your problem or issue
Hi all. I'm new to vaping and have been having a blast with it! Trying different tanks and mods and juices.. I've tried 20 or more juices now and after reading several stellar reviews, I gave Vaporfi a shot.
I ordered and my juice arrived! Excited! I loaded it up and.. It was awful. Harsh mouth and throat burn, only the tiniest hint of flavor. (Custom mixed vanilla, creme, caramel in 24mg). Not my first 24mg juice. I cleaned out my tank and installed a brand new coil, no change.
I went back and forth with customer service a bit to see if maybe I'd gotten a bad bottle. I was told to steep it (cap off for 12 hours, rest it for 5 days). It was still awful.
Back to customer service I suggested an exchange. I am told "no exchanges or refunds allowed". I was taken aback, as the site says in Big bold letters, "30 day Money Money back guarantee"
So I went to investigate.. Sure enough, if you click the "more details" tab under that guarantee and dig through much rambling about customer satisfaction and them standing by their products 100% and encouraging customers to be adventurous with a promise to not be burned.. You see the text "except our e-liquids".
So they do not stand behind their E-liquids. At all. I'm burned for $28 and left with a "sorry, kid".
I get it. I didn't read the fine print. I believed the caps lock bold guarantee highlighted in orange on their front page.
So, just a heads up. That guarantee does not cover e-liquids. You're stuck if it's absolutely awful. They do not guarantee their e-liquid products at all.
Vaporfi - Buyer Beware.
I ordered and my juice arrived! Excited! I loaded it up and.. It was awful. Harsh mouth and throat burn, only the tiniest hint of flavor. (Custom mixed vanilla, creme, caramel in 24mg). Not my first 24mg juice. I cleaned out my tank and installed a brand new coil, no change.
I went back and forth with customer service a bit to see if maybe I'd gotten a bad bottle. I was told to steep it (cap off for 12 hours, rest it for 5 days). It was still awful.
Back to customer service I suggested an exchange. I am told "no exchanges or refunds allowed". I was taken aback, as the site says in Big bold letters, "30 day Money Money back guarantee"
So I went to investigate.. Sure enough, if you click the "more details" tab under that guarantee and dig through much rambling about customer satisfaction and them standing by their products 100% and encouraging customers to be adventurous with a promise to not be burned.. You see the text "except our e-liquids".
So they do not stand behind their E-liquids. At all. I'm burned for $28 and left with a "sorry, kid".
I get it. I didn't read the fine print. I believed the caps lock bold guarantee highlighted in orange on their front page.
So, just a heads up. That guarantee does not cover e-liquids. You're stuck if it's absolutely awful. They do not guarantee their e-liquid products at all.
Vaporfi - Buyer Beware.
