While perusing the features of our new Feedback system, I found an option that might be worth considering. Please keep in mind we are not 100% sure exactly how it will work but from what I understand the description below should be accurate.
In the past we have had several discussions and complaints over feedback not being reciprocated on successful transactions. The buyer/seller/trader leaves feedback but the other party fails to provide feedback in return. In the old system there was not much we could do but delete feedback that had been posted for a member that would not return the feedback. Well, this new feedback system has an option to require feedback to be reciprocated.
This is the option we have:
**Note this applies to positive feedback only, neutral and negative will post immediately with no required return feedback**
So as it states, the scenario may be as follows:
1. Buyer pays and seller leaves positive feedback for buyer.
2. Seller's feedback is held in queue.
3. Buyer receives merchandise and returns feedback.
4. Feedback in queue is released and posted to buyer.
So if reciprocating feedback is never received the feedback that is in queue will never be posted. Of course the scenario above works both ways, so basically both participants have to leave feedback before it will be added to your trader history.
We have discussed this and can see how this could be helpful but we also think there could be some downsides. So what we propose is, we can enable this option and give it a 30 day trial and if in 30 days it appears to be working well, we will make it permanent. The Classifieds staff will make the final decision, should the vote reflect the desire to add this feature.
Also, I want to bring this up as well. Some members are finding themselves unable to leave feedback at times. The main problem with this is, you must have participated in a thread before you can leave feedback. So a member must post at least 1 time in a classifieds ad in order to be able to leave feedback for that ad. So if nothing else post "Sent you a PM" or something similar to have yourself as a participant.
I'll leave the poll running for the next 3 days, through the weekend, and then we will go with the results of the vote.
In the past we have had several discussions and complaints over feedback not being reciprocated on successful transactions. The buyer/seller/trader leaves feedback but the other party fails to provide feedback in return. In the old system there was not much we could do but delete feedback that had been posted for a member that would not return the feedback. Well, this new feedback system has an option to require feedback to be reciprocated.
This is the option we have:
Require Feedback Reply
If enabled, all positive feedback left for a specific thread will not be active until a feedback is left back.
**Note this applies to positive feedback only, neutral and negative will post immediately with no required return feedback**
So as it states, the scenario may be as follows:
1. Buyer pays and seller leaves positive feedback for buyer.
2. Seller's feedback is held in queue.
3. Buyer receives merchandise and returns feedback.
4. Feedback in queue is released and posted to buyer.
So if reciprocating feedback is never received the feedback that is in queue will never be posted. Of course the scenario above works both ways, so basically both participants have to leave feedback before it will be added to your trader history.
We have discussed this and can see how this could be helpful but we also think there could be some downsides. So what we propose is, we can enable this option and give it a 30 day trial and if in 30 days it appears to be working well, we will make it permanent. The Classifieds staff will make the final decision, should the vote reflect the desire to add this feature.
Also, I want to bring this up as well. Some members are finding themselves unable to leave feedback at times. The main problem with this is, you must have participated in a thread before you can leave feedback. So a member must post at least 1 time in a classifieds ad in order to be able to leave feedback for that ad. So if nothing else post "Sent you a PM" or something similar to have yourself as a participant.
I'll leave the poll running for the next 3 days, through the weekend, and then we will go with the results of the vote.