Did you check the date on that review? That was a year ago, I'm sure they have rethought their customer service tactics since then. I have placed a couple orders from them and haven't had any problems.
Like I said, I checked into them more and found that wasn't an isolated instance. I am glad you have had no problems with them and I hope you don't. For me, I will go with a company who doesn't have to rethink their policies.