Hi. Before you read this, realise that this is not an attempt at flaming Trog - this is something i do, cause ive had it with him and i want to warn others so they dont fall into the trap i got caught in. Notice also that i have NO , - and i repeat, absolutely NO affiliation with ANY OTHER E SMOKING COMPANY IN THE WORLD. ---------------------------------------------------- First of all, - lets start with a quote from Trog himself, on his message board, where i am now banned. Forever. "ps.. just read this dudes SD review over in bunny land.. the pattern is all too familiar.. buy an SD purely to publicly criticize it.. which starts off with this thread.. no shipping notification.. then follows with sh-t packaging and instructions.. instantly moves on to dead atomizers and when he does get one going there is not as much vapour as his janty things then an attack on me for my lack of help.. all in all a pretty destructive piece of work.. and all within two hours of receiving the product.. now this guy could be for real but i dont think he is.. which is why he didnt get my help.. so he can have his money back if he asks for it but isnt welcome here.. he is now banned by me.. he can carry on his SD knocking blather in bunny land where he can pretty much say what he likes without sensor.. trog " So- basically, he just admits to not giving me the help i asked for. If youre interested in why the fuzz is here, go read this thread and the included links: http://www.e-cigarette-forum.com/fo...sd-screwdriver-first-impression-very-bad.html But for those of you that doesnt have the time, heres the short version; I buy an SD. I dont get a confirmation email, at all. I email him asking for a confirmation email the day after my purchase, and get no answer for an entire day. Then i post on his board, where im being told by others that it should come, and trog is a dependable guy and all that. Late in the evening ( this is almost 24 hours after my purchase ) i get an email from trog saying its been shipped. Crappy service imho. Who does online internet shops, and does NOT confirm your purchase of over 100 gbp? I dont know about you, but this is the _least_ i expect an online shop to do. This is 2009, not 1982. Then i await my SD, and sure enough it gets here on the morning of saturday. So fast shipping and all is fine, but it doesnt make up for the ****ty packaging. Basically a padded envelope ( which has been manhandled by the postal service, as ALL envelopes are... ) - and inside is the SD in bubblewrap. One layer. So, i put in the first atomizer and do 4 puffs and 3 of those puffs taste like chemical garbage and on the fourth puff the atty dies, completely. I put in another atty, and it also tastes god awful. I then spend the next 5 hours (!) on the SCREWDRIVER SUPPORT forum, trying to get help, (as you can see in the link above), where trog himself basically answers me _once_ saying "I can send it back for a refund end of discussion, SD is not for everyone" - at the time i was puzzled and quite angry about his response, cause who runs an online business and would answer their customers with a "I will refund it, SD is not for you, i dont want to discuss", when he COULD have easily suggested a solution to me, - or asked about my problem. Like _some_ of his board users where actually trying to do. But, - today from reading a new post he made on his board ( the post i quoted first ) i see that he thinks im affiliated with another e-cigarette company AND THATS WHY HE DIDNT HELP ME. How unnacceptable is it to you people out there, reading this now, that this old paranoid man, has gotten such a delusional warped perspection of time and space that he actually thinks ANYONE in this world cares enough about his business to BUY a screwdriver, and then "fake test" it, to try and scare off people? How irresponsible is it to you people, that i was DENIED support, FLAMED on his board, and now banned and hung to dry as a public figure of ridicule on his board, because HE IS WRONG? My product failed on me, and i asked for help, and was ridiculed. I strongly, - SO strongly, advice anyone who has NOT bought a screwdriver, and who is thinking about it, to NOT buy one. The product itself is "okay" ( allthough mine had crooked battery hookups, two faulty atomizers and ive had to clean it 3 times now ( had it for 24 hours ) in order to get the batteries to connect - and as i type this right now, its NOT working, cause apparently it needs cleaning again..................... ) but the service he provides, or lacks, and the whole paranoid thinking of this man could make you his next target - or next person to get ignored. When i first posted on Trog's board, - i was whispered by alot of people, saying "Dont say that" or "Thread carefully he doesnt like public appearances of anything negative". What the hell? Since when does people on the supplier/manufacturers board whisper you telling you NOT to make posts about problems youre having with your product? Hellooooo? Is this 2009? *taps microphone*. And mind you, my posts were, to begin with atleast, very very clean and nice. Well, ill say the same to you guys as i posted to him which later got deleted (ofcourse, there IS no room for uncensored speak about ANYTHING on his board that isnt happy thoughts on his SD): Trog: You are not a businessman, - stop playing one. The game youre in now, is one that resides in a small pond, and in a small pond the rings of YOUR actions, do reach _every_ shore. So think about what youre doing. I was - and am - a *real* customer. And look at what you did to me, because YOU have issues trusting people. What the ****? I spent 107 GBP - Thats ALOT of money. The most ive spent on _ANY PRODUCT IN ESMOKING SO FAR_ - on getting YOUR product, and then you ignore me purposely, and now BAN me from getting support, and you RIDICULE me - because YOU - old man - think im in any way shape or form working for another ecigarette company? I hope somehow you realised just now, that by doing all of the above, you actually hurt yourself _way_ more than i could have hurt you, IF i was working with an ecigarette company, IF i had bought the SD to try and hurt you with a bad review. But since i am infact NOT affiliated with a company, and since i bought this thing for MY own use - then you just royally screwed yourself. ---------------- And in regards to your "All the people in bunny land" Trog, i find it funny to see a few things here: You claim people on E-cigarette-forum.com are bunnies. Look at your board. Theres only room on your board for people who say nice things about the SD, and doesnt piss you off ( which must be hard ). YOU are the one living in bunnyland. WE are the ones in a *community* thats open to all. So go grab a carrot old man. Youre going to need the vitamins once you get my lawsuit.