As a business owner for over 30 years, I have been reading the blog "negatives about suppliers".
I'm schocked for one what people expect even after reading suppliers policies, but I'm more schocked at the responses from business owners (suppliers).
The bickering, the name calling, the arguements back and forward, it is just not good business practice, it causes angry people, bad reviews, loss of business, loss of revenue.
Before puting items up for sale make sure you have an inventory you can stand behind, if you like to experiment great, but offer it with a discount and make it clear this item could have some defects. review your website and policies to make sure it is all in order and clear to consumers, if you are to busy it means you are doing well so hire some one to do that job, but make sure to supervise and revise any changes made to websites etc. And do training sessions on how to deal with people have clear policies for your staff on the matter and abide by your own policies. If you have a no refund policy find a way to satisfy the complainer,never argue, call names, delete messages,lose your temper, turn the negative into a positive and you'll have a returning client for life, of course there are those people who you just can't please but if you are polite understanding and calm you'll get a lot further.
As for consumers before buying read the business policies first and understand them if you don't understand ask questions, the timeliness of the response will all ready give you a clue of the C.S. (2-3 days is normal except for Holidays and weekends you should expect longer) Be reasonable you are not the only customer they have. All of us business owners try to please everyone, we are human,we have families, we get sick, deal with personal problems, need a vacation once in a while, and want to celebrate holidays like everyone else, we just can not be available 24/7.
We are also resticted by our manufacturer's shipments, policies, procedures etc.
Remember a rude attitude on either side accomplishes nothing, using these guidelines has kept me in a very succesful business.
I'm schocked for one what people expect even after reading suppliers policies, but I'm more schocked at the responses from business owners (suppliers).
The bickering, the name calling, the arguements back and forward, it is just not good business practice, it causes angry people, bad reviews, loss of business, loss of revenue.
Before puting items up for sale make sure you have an inventory you can stand behind, if you like to experiment great, but offer it with a discount and make it clear this item could have some defects. review your website and policies to make sure it is all in order and clear to consumers, if you are to busy it means you are doing well so hire some one to do that job, but make sure to supervise and revise any changes made to websites etc. And do training sessions on how to deal with people have clear policies for your staff on the matter and abide by your own policies. If you have a no refund policy find a way to satisfy the complainer,never argue, call names, delete messages,lose your temper, turn the negative into a positive and you'll have a returning client for life, of course there are those people who you just can't please but if you are polite understanding and calm you'll get a lot further.
As for consumers before buying read the business policies first and understand them if you don't understand ask questions, the timeliness of the response will all ready give you a clue of the C.S. (2-3 days is normal except for Holidays and weekends you should expect longer) Be reasonable you are not the only customer they have. All of us business owners try to please everyone, we are human,we have families, we get sick, deal with personal problems, need a vacation once in a while, and want to celebrate holidays like everyone else, we just can not be available 24/7.
We are also resticted by our manufacturer's shipments, policies, procedures etc.
Remember a rude attitude on either side accomplishes nothing, using these guidelines has kept me in a very succesful business.