Holicannoli, Kat. Who IS this guy? Can he fix MY stuffs TOO? Because... Oh. Wait...
(blush!)
Thanks.
(blush!)
Thanks.
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just an update on my minitank base issue. Replacement is now on the way. Slight delay as they were waiting for a new run to finish but I have received unsolicited updates along the way, and opologies for the isuue/delay etc. Cant fault them at the moment! Hope it stays like this.
i really think they have listened to what has been said right here! I might be wrong, but I think its very likely the ECF feedback has really made a difference. I really cant fault them at the moment and it has been a pleasure dealing with them to be honest!That's awesome, Steve. Definite signs of a new leaf being turned. Thumbs UP, Team Mini.
I like seeing this type of experience. I like it a lot, and I'll definitely stay tuned (since their mods are so truly marvelous).
You describe an experience that indicates your words might be true. I, along with many (I believe) are truly hopeful this is the case.
Communication changes everything. And, at least in your case, they're practicing it. I'm thrilled, and if they continue it may make a difference if I'm ever on a fence about purchasing from them again.
absolutely. Once bitten twice shy! A bad CS experience doesnt go away quickly. Been there for sure.
I think they are making a real effort. Its good because basically their gear is really top notch. Not just the micro and the xvo but the merkava is a really brilliant atty and beats devices at a much higher price point! I can see that you want to like them (i hope you know what i mean) but they need to work hard to win back confidence from people who have suffered from their inconsistencies in the past. It is telling that @Marc411 is so vocal about them. In my experience he has always seemed to be a sensible, informed and sanguine type. If he is p'ssed, there is a problem. Same with you I think!
Anyway, fingers crossed the tide has turned!!!
Yes, definitely. And Marc gave them EVERY possible chance. The corner turn is recent, and (unfortunately) still too few to have total confidence. It only gives me hope, but remains far from conviction.
Your assessment, therefore, couldn't possibly be more accurate.
Let's see them hold the line for a while, and my tune (the only one I can speak for) will change.
Your assessment, therefore, couldn't possibly be more accurate.
Let's see them hold the line for a while, and my tune (the only one I can speak for) will change.
Sensible, informed and sanguine type Kitty, checking in, and agreeing wholeheartedly.
It does appear that Mini has turned the leaf and the tree is now blossoming.
Thank you again for sharing, the other Steve.
And it goes without saying, you as well, DPL sweets.
It does appear that Mini has turned the leaf and the tree is now blossoming.
Thank you again for sharing, the other Steve.
And it goes without saying, you as well, DPL sweets.
just checking in; have to say both my tossers (limited and "regular") are still working great!!! Daily drivers. So much so, that if I see other mods I can't even think about a purchase. So far, these things are perfect!
Good to hear, godfather!
had some problems with my SS Xvostick. the button sticks and sometime get stuck in the firing position. emailed mini ecig to request for instructions to disassemble for cleaning as I thought it was dirt or grime. to my surprise they admitted they had some issues with machining the buttons and offered to send me replacement buttons! along with detailed instructions on how to replace them!
very impressed with their CS..
very impressed with their CS..
had some problems with my SS Xvostick. the button sticks and sometime get stuck in the firing position. emailed mini ecig to request for instructions to disassemble for cleaning as I thought it was dirt or grime. to my surprise they admitted they had some issues with machining the buttons and offered to send me replacement buttons! along with detailed instructions on how to replace them!
very impressed with their CS..
We're continuing to see positive signs, Chia, thanks for reporting your experience. This might be very valuable for others to see.
had some problems with my SS Xvostick. the button sticks and sometime get stuck in the firing position. emailed mini ecig to request for instructions to disassemble for cleaning as I thought it was dirt or grime. to my surprise they admitted they had some issues with machining the buttons and offered to send me replacement buttons! along with detailed instructions on how to replace them!
very impressed with their CS..
From a very personal place in my heart, I am sorry to hear this, and I do wish you the best with it.
That is precisely what happened to mine. I did not have the wherewithal or bravery to open mine up and replace the buttons, so it made a couple of trips back to the Holy Land.
I'll be very interested in your updates, @chia!
Mentioned that I have both the SS and the brass versions and they were kind enough to send me both buttons
Anyhow you just need to remove the 3 screws for the bottom plate cover, and another Allen screw for the black Delrin housing for the buttons. Hard to find at 1st, it is a small black screw in black Delrin.
After which you can slowly remove the Delrin block to replace the button. Reverse to reassemble.
Good luck
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