Freeflow please forgive the short response to your email. It was not my intention for you to believe we are done with this issue far from it. We never receive HawtAngels back so that is what we believe that they will not return it.. I will be more than happy to help you out here, But we must make it clear and I mean no disrespect to you or any other international customer, PLEASE read the international shipping policy. We have shipped 100's of packages to Canada and to date this is only the about the 4-5 that had issues. If you are Canadian and want your package shipped Canuk style we will do that, but we have to know. The packages comes with only the flavoring on the label, no invoice and addressed from me personally not VB. When ordering Please but canuk in the special instruction. We will do all we can within reason to assist in getting you your package. I would like to tell you that I'll be calling you today but it will be Monday before I can. Freeflow VB has never left a customer domestic or international just stranded.