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  1. Mrs. CaSH

    My experience with Puresmoker

    Well we would definitely appreciate that. Since we do not make the product ourselves, it's hard to regulate quality control. We do test every item before we send it, but it's impossible for us to know if something will die 2-3 weeks down the road. We have the 14 day warranty in place because...
  2. Mrs. CaSH

    The "Official" Miss ECF Pageant 2009 "Entry"

    Thanks ShimmyPrincess! I do too. I had brown hair for about 2 years and missed my blonde hair, so now I'm blonde again. :-)
  3. Mrs. CaSH

    The "Official" Miss ECF Pageant 2009 "Entry"

    Kaston!!! You have to enter! You all are beautiful, and like they said, it's not a beauty pageant! I still haven't even answered the entry question yet, so it's anyone's game!
  4. Mrs. CaSH

    The "Official" Miss ECF Pageant 2009 "Entry"

    Thanks MissJaaxx! You're a looker yourself! Love that red hair!
  5. Mrs. CaSH

    My experience with Puresmoker

    Hi BloodyJack, I'm sorry you're frustrated. I can understand how you would be. Please keep in mind that we don't ship replacements out via Priority Mail so they can take up to a week or more to actually arrive once we've shipped them. When I say that we'll ship out the replacement as soon as...
  6. Mrs. CaSH

    The "Official" Miss ECF Pageant 2009 "Entry"

    Sure will!! Might not be til tomorrow though. I'm pretty sure he's upstairs for the night.
  7. Mrs. CaSH

    The "Official" Miss ECF Pageant 2009 "Entry"

    LOL, it was at a Halloween Party (before Puresmoker started), so that explains all the alcohol! Good times....from what I can remember. :lol:
  8. Mrs. CaSH

    Still no order.....

    Hey SubSailor....check your PMs
  9. Mrs. CaSH

    The "Official" Miss ECF Pageant 2009 "Entry"

    Thanks! This was for Halloween....I was Daisy Duke. :D
  10. Mrs. CaSH

    The "Official" Miss ECF Pageant 2009 "Entry"

    LOL! Bring it!!! ;)
  11. Mrs. CaSH

    The "Official" Miss ECF Pageant 2009 "Entry"

    Ok, here's some pictures of me, and I'll have to contemplate my answer to the question. Hey at least I have about a week before the voting begins. :) BTW, for those who don't know me, I'm Joanna, aka Co-Owner of PureSmoker and fiance to Steve (CaSHMeRe)
  12. Mrs. CaSH

    Still no order.....

    What's your order number? I'll track it for you.
  13. Mrs. CaSH

    Tracking #'s and In Stock Notices ...

    Hey Pam, Unfortunately we don't get tracking numbers for replacements as they are sent via regular First Class Mail. We only get tracking numbers for actual orders. Sorry about that. Hope it arrives soon!
  14. Mrs. CaSH

    Miss ECF 2009

    Hey Vapor Wizard, Just saw this thread now (didn't even know there was a prior one), so if you could take into consideration adding new contestants I would be interested in participating. :-)
  15. Mrs. CaSH

    "stock = manana" Part II or take care of RMA first?

    We always keep extra parts on hand for those who need replacements, and we send replacements out about twice a week. If you still haven't gotten your replacement and it's been several weeks, either send Steve a PM or email us at info@puresmoker.com (you can also email us via our contact us...
  16. Mrs. CaSH

    Has Anyone Heard From Steve????

    No, we're currently trying to focus only on the business and making our customers happy. We still have several household items in boxes and rooms without furniture.
  17. Mrs. CaSH

    Has Anyone Heard From Steve????

    Hey Everyone. I just read this thread for the first time, and I just want to tell everyone that we had received a HUGE amount of orders in the first couple days since the relaunch and we're finally almost caught up. In addition to the orders, we receive at least 400 emails a day. We try to...
  18. Mrs. CaSH

    Thumbs Up to Steve and Joanna

    Thanks for the nice comments guys! For right now if you could just hold off on sending any faulty items back until we have our new mailing address that would be great. As jingin mentioned, shoot me or Steve an email around the 20th to get our new mailing address. Thanks so much!
  19. Mrs. CaSH

    lol thank you puresmoker

    LOL!!! OMG, I'm so sorry about that! I do tend to shed alot, and apparently one of my hairs ended up in the package. Well I can at least tell you that it's clean! My hair is more blondish brownish....no red in there, but just the same....I sincerely apologize!!! Think of it as a token of my...
  20. Mrs. CaSH

    Happy Birthday, Joanna!!!

    Aww thanks guys!!! It was a nice day of packing for the move and packing and shipping out orders. :-) However, Steve did take me out for a nice dinner at Cheesecake Factory! Yum!!!