Not sure what has happened. I ordered a Boreas from STS when they were first released. It got lost in shipment. I contacted STS, and they sent another one the next day at no charge. Got it a couple of days later.
HD
In this event, shut the water off, and pull the sink drain trap apart. It is the s shaped part of the drain, under the sink. It will probably still be in the elbow of the drain. If you are already aware of this, please disregard.
HD
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