Just e-mail them about the problem. They will send one right out and the envelope they send it in will be the one you can use to send the old one back in. They have the best CS you can get.
I know i'm getting enough nicotin because i'm not running through the house like a lunatic. I think the buzz i get is the hand to mouth motion, which is what a lot of us are really adicted to.
I ordered last month for the first time. I think i'm a customer for life. Very good. I want to get on the mailing list but can't find my ID #. I go to my account and can't get my last order to come up to see it. What do I do. I must get on this mailing list. lol. It took me a year and a half...
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