Hi Faylool,
I hope all is well!
I am unsure if you have yet sent a ticket through exhalevapors.kayako.com. If you have, please let us know so that we can effectively rectify your situation. We will be going home today at 5PM Central Time.
Thanks,
Abe
Thank you Leatherneck...just want you to know that its not because you posted on the site. We really do try our best. I commended Zac because he really was interested in helping you resolve the problem. I appreciate that we were able to effectively manage the product issue.
Good morning Leatherneck :)
Hope all is well!
Unfortunately, I cannot do that, since I don't have any up for sale. If you like, we can set it up where you ship it back and we will give you a refund in full (we will pay the original shipping, and credit your card the 100%, not the return...
Personally, I feel that this goes a little beyond "constructive criticism", but of course, we can still work things out amicably. If you want, you can ship it back to ExhaleVapors and we will give you a full refund less all shipping costs. We will send these items back to JoyeTech.
Again, I...
Hi again,
With all due respect, I did not fully review Zac's thread. It appears that you are not seeking to have the situation helped. I have asked you VERY QUICKLY (another vendor pointed me to this thread) if you can clarify to resolve the problem. You are indicating no resolution...
Hi Faylool,
If you would please send us a ticket using exhalevapors.kayako.com, we can take a look at the nature of your issue. Unfortunately, my email accounts became too flooded to handle. I have spent a lot of money on this project (the ticketing system), and hope that our customers use...
Dear Customer (Leatherneck),
Hope you are having a great evening!
On the first page of our website, there is an indication that there is a 2 week return policy. When we reviewed the situation, this was exceeded. We can understand your frustration, and therefore attempted to give you the...
Makes perfect sense. My main concern is that I close the thread and then it becomes "obvious" to some that I am not intending on honoring. I guess if I close the thread with this post, with an understanding as you have well acknowledged...
Well...here goes!
We will begin a new thread...
Thanks, I do appreciate it. Nonetheless, she does have a valid point. I have to ensure my health first, then my "surprise" customers, then of course ensure that I keep my promises to the ECF community. It is very easy to look at my supplier reviews and say "thanks for the feedback", but its a...
To TheCatsPajamas:
Hey there,
They are enroute to my warehouse. Because of the weekend I don't have much visibility as to where in the world they are, but I EXPECT them on Wednesday. At that point they will be checked in, and then checked out!
Thanks for asking :)
Abe
Best Quality...
Hi everyone,
I certainly agree with your concern, and of course I could not argue with what you stated. Also, let me start off by issuing the most sincerest of apologies regarding my lack of attention to the contests that many of you have so vigorously entered.
As having been a one man...
Ha some accountant I am, I had no idea about any eFile changes lol! Dude, you're the best you order whenever you like, however you like! JUST ORDER HAHA!
YES YOU CAN! Just email me :)
email to facebook@exhalevapors.com and Ill take care of you. To be honest, I cut off my facebook until I started up ExhaleVapors. Unfortunately it is quickly becoming a time eater again, but luckily I don't have time to eat haha!
Send it I'll take care of you...
Yep, they should work really well!
I'm still alive, shipping and shipping and.....shipping lol :)
Hope everyone is doing well. I got another inventory shipment so I will be putting up some more stuff tonight hopefully. I put up some Joyetech eGo-T 18350 tubes which are really gorgeous in my...
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