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Thanks, the Serial number is 170437921 and Order Number: V100119936.

Hi, thanks for the advise! I will check into those devices. I bought the SMOK directly from Vaping.com at the end of December 2018, and not SMOK directly. When i scan the code on the SMOK box it tells me to contact SMOK (my other SMOK products and boxes i have show me the name of the product...

Hi, I have purchased a Alien 220 Mod from Vaping.com, it was sitting on the shelf as a backup mod, but a few days after using it, it did not power on anymore. Various battery sets (which work in other SMOK mods) have been tried on the device, the device is bad. So i contacted SMOK support...