On 12-26-2013 I ordered an innokin iTaste v3 (my first vv/vw) and a few other things. It shipped fast even considering the holiday lag, and I was just settling into getting used to my new toys when I lost the life of my v3.
I promptly ordered another, but they only had the black in stock. I noticed this morning that the order hadn't been prepared yet, so I left a message saying I would have preferred the white like my first one that died and that if they happen to get more in before shipping my order, I would like them to send a white or at least chameleon instead.
I went a little while ago to see if they had shipped it yet, and if they got my message. I was overjoyed!
Not only was I elated to see a tracking #, but Eric replied that they had indeed gotten another shipment that wasn't stocked on the site yet. They swapped the black one I had ordered with a white one AND he sent another message to tell me that they sent a return envelope for me to send them the one that died and they'd replace it!
LOVE, LOVE, LOVE these guys!
Fast shipping, amazing prices, and great communication! Need I say more?
I promptly ordered another, but they only had the black in stock. I noticed this morning that the order hadn't been prepared yet, so I left a message saying I would have preferred the white like my first one that died and that if they happen to get more in before shipping my order, I would like them to send a white or at least chameleon instead.
I went a little while ago to see if they had shipped it yet, and if they got my message. I was overjoyed!
Not only was I elated to see a tracking #, but Eric replied that they had indeed gotten another shipment that wasn't stocked on the site yet. They swapped the black one I had ordered with a white one AND he sent another message to tell me that they sent a return envelope for me to send them the one that died and they'd replace it!
LOVE, LOVE, LOVE these guys!
Fast shipping, amazing prices, and great communication! Need I say more?