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[KC0YNU]

Sooner,

your latest entries here have quelled some of the angry mob.

I am awaiting a second order from you,
BECAUSE the quality was in my first order,
at a very good price point.

and am vaping that juice now.

for other peeps following this thread my current order # is 15xx.

and from what I received prior to the onslaught, I will probably order again.

just my

VAPE ON!!!!!!!

 

[spacekitty]

All males no females!!!!!!!!!!!!!!!!!!!!!

So what am I??? Chopped Liver???

 

[HolmanGT]

So what am I??? Chopped Liver???

How did I know you would respond with something like this.

 

[Neverside]

KC0YNU I agree totally. I mean im aggrevated about this order but I really like there juice. Most likely I'll order once I receive this order as it will hold me over for awhile so waiting won't be as big a deal. However, with that said I really hope they get the kinks worked out asap.

Sent from my phone using two broken thumbs.

 

[imb1610]

So what am I??? Chopped Liver???

Sorry i assumed you were a vaping cat ^.^

 

[spacekitty]

Sorry i assumed you were a vaping cat ^.^

 

[Joey13091]

Speaking honestly i dont think he would take shame in making tens to hundred thousands of dollars personally order 170$ worth of stuff from them even if only 10% of their sales were of this much and others only ordered $10 worth of stuff its still a nice chunk of change (obviously i cant know what their expenses are in amount) any unexpected loses is their own fault (my opinion)

Closing the site was probably a move directed towards not getting removed from the ECF suppliers list at bare minimum it is what they should have done..... about two weeks ago >.> better late than never i guess

Oh I know. He just seemed discouraged. Want to help bright the spirits that's all.

Sent from my Note 3 using Tapatalk

 

[squee]

All males no females!!!!!!!!!!!!!!!!!!!!!

What? Where?

 

[Portertown]

lucky 7 is pulling extended hours, we are all working overnight tonight to get orders caught up. We do only have 3 mixers but thats to ensure we provide a quality product, we cant have just anyone making juice especially with our standards. We will eventually train more once caught up. Many of you will be receiving tracking emails throughout the night from us notifying you of shipment and tracking numbers. We are taking this very serious.

Soonerfan01,
I know you are in a tuff situation while trying to startup a new business. I ordered in early February and I knew at that time you would be overwhelmed with orders due to the low prices you were offering. I have been in this world long enough to know I would not be getting this juice in a few days. I have not tried to contact you as I know all that does is slow you down and take you away from making juice. All I ask is for you to keep your quality up to your standards and I am willing to wait for good juice.

 

[humpstyles]

ummmm.... just because of your name..... id rather not bond with you....... scary.... just a little tho ^.^

my last name is Humphrey... used to 'DJ' a friends place for house parties where I was dubbed 'humpstyles'....nothing more than that, I swear

 

[Genghis]

My tracking information that was emailed to me over the weekend shows that it shipped on Tuesday due to holiday and should arrive Thursday (tomorrow). I look forward to checking the juice out. I'll post again after it shows up.

Too bad this thread has gotten a bit negative recently. I try to remind myself that this is a small shop that took on a lot more than they could chew. But I'm not going to crucify them for it. I think a little empathy would go a long way. They are not Amazon with Prime shipping or Walmart with their army of employees. Their only faults were not being prepared and offering one heck of a deal.

So once my juice gets here: I'll be happy it wasn't a scam, and I hope their juice is good. If it is, I will most likely order in the future from them. If I was them, I would probably raise the prices on the juice. This would help lower the number of orders they take in. But then we'll probably have an army of people screaming bloody murder over that as well.

I understand that some of the people here will choose to continue being unhappy, no matter what. I just choose not to be. I hope they can dig themselves out of this hole, because I would like to see more competition in the juice market. .50 - $1 per mL is a bit more than I would like to spend for juice. So I hope they survive and I hope other companies will pop up as well. Because .07 - .15 per mL is pretty amazing in my book. Just my .02.

 

[macaroni]

We have been working non stop to get orders out, yes we should have been better prepared but we werent. We knew we would sell juice but not at this volume so fast. We ran out of bottles first, then had a hard time getting the quantity we needed (thousands!) then ran out of nicotine, etc etc.. We actually lost a lot of money by having to order from other companies and overnighting items to make sure we can do these orders. Our customer service sucks, I know. We are working on that. We are learning, we accept full responsibility and accept the fact we screwed up and will loose many customers from this. Thats not what we wanted, we want repeat business. Im personally doing everything I can to make things right. This is our first rodeo and we are getting the hang of things and learning what we need to do from here on out. We will make it up to everyone once we are caught up. There is no need to report us, or try and ban us guys. This has been tough for us and we know how angry everyone is with us. I would be angry too. I am trying my best to make things right, today we got the system fixed to automatically send tracking information to you via email right when its shipped so there is no questions on if it shipped or not. We got someone trained to answer e-mails now. We are literally doing the best we can to resolve all the bad areas we are failing with. Once we are caught up we will make it up to everyone in whatever way possible. We want repeat business and those who have given up on us, I hope you will give us another chance once things calm down and I hope we can prove to be more dependable, have better customer service, and much faster shipping times. We had a decent inventory when we started, but lets face it once word got out of our specials it just exploded more than we ever would have thought. We are not doing anymore specials until caught up. We had an issue with a few suppliers getting us the quantity of bottles needed, which was literally thousands and that took us some time to get worked out. I know I keep apologizing, but we want you all to know we want another chance once things are calm to prove we can and will be a better business.

lucky 7 is pulling extended hours, we are all working overnight tonight to get orders caught up. We do only have 3 mixers but thats to ensure we provide a quality product, we cant have just anyone making juice especially with our standards. We will eventually train more once caught up. Many of you will be receiving tracking emails throughout the night from us notifying you of shipment and tracking numbers. We are taking this very serious.

It seems you STILL don't get it .... stop with the appology .... we know you are sorry .... stop with the "we are working hard" .... we get it.

Save time and energy and post daily ..... we filled orders XXX through XXX, we shipped orders XXX through XXX, tomorrows goal is to fill XXX more orders.

People just want to know you are making progress toward their order #, they don't really care about the other stuff.

 

[LDS714]

Even though it irritates me at times, the business model of Alice in Vapeland makes a lot more sense now.

They look at their capacity, then open the store for ordering once a week until capacity is met.

Seems that this would make it easier to manage expectations all the way around.

 

[Don Robertson]

Oh my. 'Sooner' - hoping you are still well. Finally stopped new orders. Wise. A bit late - but wise.

http://www.e-cigarette-forum.com/fo...7-vapes-customer-service-issue-catlady60.html

Yes - Senile Old Man Don .........is back after a stint in the Penalty Box. Very apt to be a bit shorter and semi-bland from here on out. My condolences to Cat Lady and the other fine people who are waiting for their product. Perhaps a lesson for all of us?

When the price is so low expecting quick delivery is downright foolish. It isn't like this is a secret, no matter how poorly handled, folks seem to have ordered in spite of the warnings direct or implied.

Solution? Wait two weeks. Ask for a refund and notify your credit card company of same. Wait the proper time for refund to appear. If no refund - call credit card company and I am certain they will assist in a timely manner. Not hard. Huh? It's logic people. Handle this as you would any other bad decision; blame the other guy and ask for the refund you wouldn't need to ask for had you 'thought before you bought'. Someone has to be the scapegoat. All parties share the blame in this one.

Senile Old Don - Condolences all the way around. No malice. It's logic. We all know what happened. Some simply tell the story differently.

 

[Don Robertson]

IF it eases the pain any..... The Vapor Company got beat to death too following exposure on Vapor Joe's 'blog'. Joe puts it in perspective; and pulls no punches.

Senile Old Don

Let me explain a few things.

The first post I did for them knocked the vendor down for over 7,000 bottles of liquid in 12 hours.
If you see a deal on my page for $1.99 / 10ml bottles and expect to get your juice in a normal time frame - your crazy. My blog crushes vendors with just a normal sale - a sale like this can put the most prepared vendor for weeks.

1000's of people ordered and he is a small operation. Its to be expected.

If you want to blame anyone - blame me. Im the reason he was behind.
Im sorry some of you are having issues but im not the Better Business Bureau.
I waited almost 30 days for my order too. I will not be pressured into listing or not listing someone. That's not how I work. If I like something - it goes up.

 

[Jomoke]

It seems that at least Lucky 7 is getting better juice reviews than The Vapor Co.

 

[Benderbot]

What a joke.
Stupidity is not a valid excuse in a business transaction.
Cant believe some of you are still shilling for these people.
You take people's money and you deliver their product, as simple as that. If you are unable to deliver, you issue a refund.
I'm sure luck7 isnt stressing about the thousands of people's money they have sitting in their bank account.
I dont care about your personal problems or your apologies sooner, this is business, deliver as promised or refund.
Also kind of dissapointed that ECF is allowing a company to violate its TOS in one of the most egregious ways by taking people's money and then failing to deliver as promised.
At least they finally quit taking more orders.
/melt

 

[macaroni]

What a joke.
Stupidity is not a valid excuse in a business transaction.
Cant believe some of you are still shilling for these people.
You take people's money and you deliver their product, as simple as that. If you are unable to deliver, you issue a refund.
I'm sure luck7 isnt stressing about the thousands of people's money they have sitting in their bank account.
I dont care about your personal problems or your apologies sooner, this is business, deliver as promised or refund.
Also kind of dissapointed that ECF is allowing a company to violate its TOS in one of the most egregious ways by taking people's money and then failing to deliver as promised.
At least they finally quit taking more orders.
/melt

I do believe they are offering refunds for anyone who asks .... it may be better for your blood pressure to just ask for a refund.

 

[mace85]

lucky 7 is pulling extended hours, we are all working overnight tonight to get orders caught up. We do only have 3 mixers but thats to ensure we provide a quality product, we cant have just anyone making juice especially with our standards. We will eventually train more once caught up. Many of you will be receiving tracking emails throughout the night from us notifying you of shipment and tracking numbers. We are taking this very serious.

You have been upside down with orders since January, and the 20th of this month is when you decide to pull an all nighter? I am sorry, but I lost the whole "new business" sympathy. And you shut the site down what? Two days ago? I ask, what is more important to you, your bottom line, or customer satisfaction. Only a greedy or non-thinking company would continue to take orders in when they can't deliver to their current customers. I am sorry, I get it, you have been slammed. But what are we supposed to do? Not order when we see a sale posted because you might be busy? This isn't vapor joes fault.

Apologize all you want. But the fact of the matter is despite your claims of being out of stock on components and bottles, you never stopped the money train from rolling in. And I don't care that you order more nicotine at a greater expense to your self. That's your obligation. You have been sitting on my money for 23 days, I am not in the least bit concerned about you having to spend it for overnight shipping. Yes, you offered refunds to those who wanted them. But if they couldn't get you to read their e-mails how can they get refunded. And here is the other thing. We don't care that your up to order 1###, because those of us with orders in the 5 or 6 hundreds haven't seen or heard a thing about them. Stop telling half truths about the situation.

Honestly your juice is going to have to be pretty amazing to see me order again. You apologize and speak like your concerned out of one side of your mouth, but up until the last 24-48 hours you kept taking peoples money. I am sorry, I don't buy it. As far as I am concerned, you have failed as a retailer, and certainly don't operate to the standards of an ECF approved vendor. I am exactly 23 days into my 5-7 day fulfillment time with order 608. Stop feeding me the crap about your orders in the thousands being shipped out. Your not making your case any better, your pissing me off. I get you ran out of supplies. But people 400 or so orders ahead are getting their juice. Next time you get on and tell me how you just boxed up order 1300 after your all night mix fest, tell me EXACTLY where order 608 is. Otherwise I don't care.

 

[macaroni]

You have been upside down with orders since January, and the 20th of this month is when you decide to pull an all nighter? I am sorry, but I lost the whole "new business" sympathy. And you shut the site down what? Two days ago? I ask, what is more important to you, your bottom line, or customer satisfaction. Only a greedy or non-thinking company would continue to take orders in when they can't deliver to their current customers. I am sorry, I get it, you have been slammed. But what are we supposed to do? Not order when we see a sale posted because you might be busy? This isn't vapor joes fault.

Apologize all you want. But the fact of the matter is despite your claims of being out of stock on components and bottles, you never stopped the money train from rolling in. And I don't care that you order more nicotine at a greater expense to your self. That's your obligation. You have been sitting on my money for 23 days, I am not in the least bit concerned about you having to spend it for overnight shipping. Yes, you offered refunds to those who wanted them. But if they couldn't get you to read their e-mails how can they get refunded. And here is the other thing. We don't care that your up to order 1###, because those of us with orders in the 5 or 6 hundreds haven't seen or heard a thing about them. Stop telling half truths about the situation.

Honestly your juice is going to have to be pretty amazing to see me order again. You apologize and speak like your concerned out of one side of your mouth, but up until the last 24-48 hours you kept taking peoples money. I am sorry, I don't buy it. As far as I am concerned, you have failed as a retailer, and certainly don't operate to the standards of an ECF approved vendor. I am exactly 23 days into my 5-7 day fulfillment time with order 608. Stop feeding me the crap about your orders in the thousands being shipped out. Your not making your case any better, your pissing me off. I get you ran out of supplies. But people 400 or so orders ahead are getting their juice. Next time you get on and tell me how you just boxed up order 1300 after your all night mix fest, tell me EXACTLY where order 608 is. Otherwise I don't care.

I believe they are offering refunds for everyone who asks ..... it may be better for your blood pressure to just ask for a refund.