A Word To The Wise About myfreedomsmokes.com (Reposted)

[ditc]

As I expected, Chris deleted the thread I started about my disgust with his company,,, perhaps he's trying to hide it from people? I think they deserve to know what kind of company and person they are dealing with. I took the liberty of copying my initial posts regarding this matter.. see below...

"After making a small order of 2 bottles of juice from myfreedomsmokes.com, I was notified the following day that 1 of the bottles was out of stock, which was not mentioned anywhere on the site. I sent a reply, saying I wished to keep my order, as I had heard good things about the juice and the company. I asked them to please send the other flavored bottle to me in the meantime, as there had been no mention that the second flavor was out of stock.

I received a response the following day, stating that the other flavor was out of stock as well. This frustrated me, because had I known the entire order was out of stock, I would've looked elsewhere. When I sent an email back, stating that it would've been helpful to know that both flavors were out of stock beforehand, I was greeted back with a snotty response that read

"How would that have been helpful? On a $22 order I wouldn't have shipped one without the other..."

As far as I can see, there is a $1 shipping charge for each flavor on the site, so there is no extra cost involved in shipping one without the other. Maybe I'm from the old school way of doing business. But as far as I'm concerned, whether the amount spent on juice is $1 or $300, when the company makes a mistake and advertises something as "in stock" and it's not, they should be going out of their way to make up for it in some shape or form, offering a replacement or some sort of solution. Had the 2nd flavor been in stock, I would fully expect that the company would do what they could to get that out to me in the meantime. The above quoted response, to me, is not a response I would expect from a company that wants my business. Just my .02."

 

[MidnighToker]

Gotta love censorship.

Was considering my next order from them, but now...

 

[maryjo]

Okay wait. I thought this was all fixed. What's up ditc??

My bad - I saw xsmooth69x's post and thought it was you. Sorry.

 

[starbkjrus]

Quite frankly you'd have gotten the same response from me but in a less friendly way.

 

[ditc]

I think you'll see that you're clearly in the minority, starbkjrus,, and I sincerely hope for other people's wellbeing, you're not in the retail sales business... otherwise you will get what's coming to you...

 

[ditc]

maryjo, nothing was solved, i think you saw an additional post by me in a different thread, that i didn't start.. by the way, for what it's worth, i'm not looking for a solution to anything, just trying to make people aware of my experience, but apparently, it's easier to delete and hide my posts than it is to confront the situation and respond like an adult...

 

[maryjo]

maryjo, nothing was solved, i think you saw an additional post by me in a different thread, that i didn't start.. by the way, for what it's worth, i'm not looking for a solution to anything, just trying to make people aware of my experience, but apparently, it's easier to delete and hide my posts than it is to confront the situation and respond like an adult...

Sorry - I edited my post. I thought mamacat had ya'll all fixed up. Sorry for your bad experience too.

 

[MidnighToker]

apparently, it's easier to delete and hide my posts than it is to confront the situation and respond like an adult...

And to be honest, THAT bothers me more than the original situation itself.

 

[Nicotine]

To be honest I dont think it is a very good idea to have biased promoters anywhere near a forum dealing with the subject involving them . This should be an independent arena for views and comments.

 

[ditc]

True indeed midnightoker... just goes to show you the caliber of person you are dealing with if you order from my freedom smokes.

 

[tivo45]

well.. at least you win

 

[ditc]

well.. at least you win

how do you figure? there is nothing to win... i'm merely pointing out what i feel to be a very poor business practice...

 

[Ryle]

Sorry this happened to you.. Makes me glad I never really branched out from my juice supplier. I'd not respond nicely at all if someone spoke to me in that way.

 

[ditc]

Ryle, I won't let it ruin my week, haha,, but it's only right that I share my experiences with fellow members in the forum so they know what they're dealing with. As someone said to me,, I may be the odd man out and 99 times out of 100, this guy Chris could be an angel,,, but as far as I'm concerned, when I receive more than a couple emails that are in a derogatory tone, and then see that this guy goes out of his way to HIDE that it happened by DELETING the thread,,, he's exposing his true colors...

 

[SueandCootie]

I posted in the original thread..was hoping everything was resolved for everyone..guess not.

 

[Boredoftheworld]

Never get into an argument with your customers especially if there's even a remote chance that your other customers might see it. Period. Why don't people understand this anymore?

 

[dedmonwakin]

I'm sorry. The only thing I seen wrong on his part was accepting an order without having it in stock or atleast listing that the items aren't available at the given time and maybe the implication that a $22.00 order isn't enough to provide that courtesy.

Asking him to send a partial shipment at his expense, is a courtesy not mandatory by any seller to do. Some will do this just to be nice, but again. Not a common practice of many sellers whether it's ecigs or any product outside of the ecig market.

So, maybe I see what he means by "How would that have made a difference?" Assuming that you would have still ordered both of the items even if one were listed out of stock. Would you have still expected him to send out a partial order. Without seeing what you actually wrote, it's possible that he may have interpreted wrong.


Now, from my most recent and only experience with him. I only spent 36.95 on a trial order. Because of rave comments by many on this forum, I thought I'd give it ago. Got my expectations of the liquid up so high, that I set myself up for higher expectations than what was most likely typical.

Sent an email and after a couple of friendly back and forth communication. He wanted to send me some stuff to make me happy, when I wasn't unhappy at all. Just sought clarification, so I could not except.

Now I won't lie, there were some things he worded in his email, that made me have to read it over and over to make sure I understand this correctly. There were a couple of things in there that could easily have been taken offense to. But, after reading more and more. He writes as if your best buds already and he writes (I'm assuming) like he talks.

Anyway, sorry that you had a bad experience. Some of us are bound to run into off days of any seller. But, honestly I don't think he was in the wrong for not wanting to send a partial shipment nor do I think you were wrong for wanting him to take the courteous route and fulfill some sort of compensation by sending you a partial shipment for not making it aware that the products you were interested in was out of stock.

Also, it's best to resolve personal matters through pm or email. Really, if I were a seller and someone posted something in public such as you did. Where would you expect it to go?

 

[UptownRiot]

Also, it's best to resolve personal matters through pm or email. Really, if I were a seller and someone posted something in public such as you did. Where would you expect it to go?

Well it sort of was "resolved" in that the issue, or dealings between the two were complete. It seems to me that the OP just wants to inform the masses about his experience. If you don't post bad reviews then everyone will always think that every retailer is reliable/legitimate/insert-sunny-adjective-here. You've got to post your bad experiences as well as your good so that people can be fully informed. You know?

It would have also given the retailer a chance to publicly clarify his policies for a situation such as that and partial order shipment.

 

[dedmonwakin]

Well it sort of was "resolved" in that the issue, or dealings between the two were complete. It seems to me that the OP just wants to inform the masses about his experience. If you don't post bad reviews then everyone will always think that every retailer is reliable/legitimate/insert-sunny-adjective-here. You've got to post your bad experiences as well as your good so that people can be fully informed. You know?

It would have also given the retailer a chance to publicly clarify his policies for a situation such as that and partial order shipment.

Yes, I totally understand and agree with that. Maybe I'm confused how this began and how it finally worked it's way to be posted in his site.

I read his back and forth emails, but was this after it had been posted on his site or before hand?

 

[Boredoftheworld]

Also, it's best to resolve personal matters through pm or email. Really, if I were a seller and someone posted something in public such as you did. Where would you expect it to go?

It's helpful for those of us who haven't dealt with a particular supplier to know what to expect if there are issues that arise. In this case I'm glad to know that whatever system they have to track inventory is non-functional. I'm used to real-time stock status and it's good to know that I shouldn't expect that from that company.

What's even more important for me is to see who all responds. I've already figured out whose opinions I rely on when making my ecig buying decisions and it's very helpful for me to see what they think about individual suppliers.