I know, I was commenting on the fact that it was a pain to register just to download the MSDS, not commenting on the fact that it's available or it's information. The MSDS really provides no information for the purpose of what is being requested. They, according to Sarah, are working to fix this with the new site they are launching, which will have the COA's for each product. I'm just relaying what I've been told.
I agree, though most companies either pay someone to manage their site or they have 1-2 in-house designers/developers that take care of it for them. Few actually sell and manage their own website and that can be said for most vendors (not all, but most), otherwise we wouldn't see the same cookie-cutter type websites from GoDaddy or Shopify. Not that there's anything wrong with using either of those companies, I'm simply pointing out that most don't operate both. They focus on their specific task and delegate the rest to whoever else. So they get the information from their manufacturer, they present it, then whoever manages their site updates it. If they're launching a new site in the process, that most likely has priority, regardless of whether we feel something else should or not.
At the end of the day, I'm just relaying the information I'm given. If you or someone else chooses not to buy from them based on currently available information, or lack thereof, then it's a loss they take and will have to deal with. Perhaps if more and more people would get in touch with them, they would speed up, though I've only heard of 1-2 others stating that they've contacted FlavorWest.
It's our opinion you've missed your calling - you should definitely be a politician! lol.
This has NOTHING to do with website maintenance. If the report from Canada is valid (and we have FW's Butterscotch - it
reeks of diacetyl/diketones), so
we can assume it is valid - then Sarah has lied to you (and you published & defended it).
As for FW, they do not list it on-site, though I do have their short-list of flavors that do contain Acetyl Proprionyl, which is below. The numbers beside each flavor is the amount of Acetyl Proprionyl in PPM (Parts per Million). This is coming direct from one of their representatives (Sarah).
1). Maple Pecan 0.278
2). Pumpkin Spice 0.272
3). Jamaican Rum 0.155
And after posting the same in this thread (where the claim of diacetyl, acetoin, & acetyl propionyl FREE except for the above flavors was included)
http://www.e-cigarette-forum.com/forum/diy-e-liquid/534508-flavors-may-contain-diacetyl-there-really-many-5.html , it was you that defended FW when others in the vaping community scoffed and/or indicated they could taste them. Hopefully no one that's sensitive to those chemicals believed it...
That being said, FlavorWest has no reason to lie to a potential or existing customer.They don't benefit from it. If TFA didn't have it on their site and you didn't know what was in their flavors already, would you treat them the same way? What reason do they have to lie or give out false information, especially when I'm sure they know who their customer base is (i.e. Mt Baker Vapor being one of them) and I'm sure they are aware of the concern for these specific chemicals.
Of
course they have a reason to lie. Of course they benefit from telling vapers their flavors are virtually free of known inhalation risk chemicals. It's called "bottom line", not to mention the legal ramifications of having 'brought to light' that they are stating flavors are diacetyl/diketone free if/when they aren't.
It's
not about "website maintenance". It's
not that they don't have access to their own chemical recipes/formulas. And this (wev'e been meaing to post):
they are requesting an ingredient list from their raw material supplier to confirm that the report is accurate.
...is just insultingly ridiculous. An ingredient list? They have the purchase orders & invoices to verify what they purchased from said supplier...and their recipe books tells them exactly which 'raw materials' they use. Whether or not they bought certain chemicals does NOT validate or invalidate a scientific test/analysis.
It'd take all of an hour for a top-dog to send an email to website maintenance: "Please post a note on the home page that says: The following flavors MAY contain either acetoin, diacetyl or acetyl propionyl (list the flavors). While these chemicals are GRAS for ingestion, they are known to be inhalation risks. We want to be sure that anyone using these for vaping is aware of this issue - and that we'll be taking further steps in the immediate future to post 'warning flags' on all the flavors that contain these diketones." ...and it'd take all of 15 minutes for someone to do it.
On another note (although it may be none of our beeswax, we do care): please be careful, Jonathan! Now that you are a 'registered supplier' (and have your own reputation & bottom line to think of), you're in a very 'public & precarious' position when you take on representing & go-betweening with the various major flavor vendors the way you have. We're certainly not trying to tell you what to do or post - but we'd be amiss if we didn't warn a fellow small business owner to remember...be
very careful when you're pubicly posting 'on behalf of' the big dogs! We almost lost a business once over 'totally innocent good intentions' on our part (along with assuming their intentions were what they stated & appeared to be) - and it took us
years to recover what we lost.