It's our opinion you've missed your calling - you should definitely be a politician! lol.
I'm actually not a huge fan of politics

. I work in two industries, both of which are caught in the crossfires with speculation growing from every end.
This has NOTHING to do with website maintenance. If the report from Canada is valid (and we have FW's Butterscotch - it
reeks of diacetyl/diketones), so
we can assume it is valid - then Sarah has lied to you (and you published & defended it).
And after posting the same in this thread (where the claim of diacetyl, acetoin, & acetyl propionyl FREE except for the above flavors was included)
http://www.e-cigarette-forum.com/forum/diy-e-liquid/534508-flavors-may-contain-diacetyl-there-really-many-5.html , it was you that defended FW when others in the vaping community scoffed and/or indicated they could taste them. Hopefully no one that's sensitive to those chemicals believed it...
I'm far from defending any single company or person. I relayed the information *she* provided me with. That same information could be obtained by anyone asking for it using the same medium (e-mail) that I did. I've never bought from FlavorWest, so from a non-customer standpoint, they owe me nothing in regards to special treatment or answering my e-mails faster than anyone else's.
A question was raised, I got in touch with them, Sarah is who responded and based on the information she had, those were the flavors that contained the chemicals that are considered to be an inhalation risk at the time of my e-mail. I'm not being defensive at all. I honestly don't benefit from using them, mentioning their name, or if their sales skyrocket or plummet as a result of what is or is not in their flavoring.
If anyone is concerned about what is in their flavoring, they should speak up, not just on a forum, but by getting in touch with them directly. From what I've seen here, very few have. Perhaps, as a company, they have their priorities in reverse order; that's the general consensus. It will take more than just a few people speaking up though. If every single member that has taken part in this thread and the numerous others that are on the same subject, they would probably see that it's more of an issue than when just a small handful of people chime in.
If vendors using their flavorings also stayed in touch and hounded them about COA's or, just a finite list of chemicals and the amounts of each in each flavoring, I'm sure we'd see more progress. As it stands though, they gave a time frame and if they meet it, great, if not, then it looks bad on them and their sales may suffer as a result. I don't see MBV or others just dropping them as a vendor though. The vast majority of their e-liquid sales depend on them, otherwise they'd be revamping their line as would other vendors who use them as a primary source for flavoring.
Of course they have a reason to lie. Of course they benefit from telling vapers their flavors are virtually free of known inhalation risk chemicals. It's called "bottom line", not to mention the legal ramifications of having 'brought to light' that they are stating flavors are diacetyl/diketone free if/when they aren't.
It's not about "website maintenance". It's not that they don't have access to their own chemical recipes/formulas. And this (wev'e been meaing to post): ...is just insultingly ridiculous. An ingredient list? They have the purchase orders & invoices to verify what they purchased from said supplier...and their recipe books tells them exactly which 'raw materials' they use. Whether or not they bought certain chemicals does NOT validate or invalidate a scientific test/analysis.
It'd take all of an hour for a top-dog to send an email to website maintenance: "Please post a note on the home page that says: The following flavors MAY contain either acetoin, diacetyl or acetyl propionyl (list the flavors). While these chemicals are GRAS for ingestion, they are known to be inhalation risks. We want to be sure that anyone using these for vaping is aware of this issue - and that we'll be taking further steps in the immediate future to post 'warning flags' on all the flavors that contain these diketones." ...and it'd take all of 15 minutes for someone to do it.
On another note (although it may be none of our beeswax, we do care): please be careful, Jonathan! Now that you are a 'registered supplier' (and have your own reputation & bottom line to think of), you're in a very 'public & precarious' position when you take on representing & go-betweening with the various major flavor vendors the way you have. We're certainly not trying to tell you what to do or post - but we'd be amiss if we didn't warn a fellow small business owner to remember...be very careful when you're pubicly posting 'on behalf of' the big dogs! We almost lost a business once over 'totally innocent good intentions' on our part (along with assuming their intentions were what they stated & appeared to be) - and it took us years to recover what we lost.
I'm not posting on their behalf, nor did Sarah ask me to. I'm relaying information that anyone else, vendor, customer or otherwise, could obtain as it was requested. I appreciate the warning and consideration though

(not being a smart *** about it either - I do appreciate it).
That being said, none of us know how Vendor X operates, be it FlavorWest, Capella's, Flavor Apprentice, FlavourArt, Hangsen, [insert vendor here]. If they *have* the information and are withholding it or being lazy, that's one thing, though if they don't and their "raw ingredient provider" is stalling, or perhaps even they don't know (hypothetically), then said vendor is at their mercy. IMO, they have no reason to lie about the information they do or don't have. Perhaps I have different values as a business owner, but that is my opinion. A temporary increase in bottom line, again, IMO, isn't worth the long-term damage that could take place if they were indeed lying.
At the end of the day, much like you and others here, I know what they tell me. I can believe it, or question it. I questioned it and Sarah responded with a general time-frame. Again, if they meet it, great, if they don't, then they don't. The phrase Don't Shoot the Messenger comes to mind

.
My only interest in the entire subject is because we are in this together, as everyone should agree, and we should be acting together. While I am not their customer, my own customers are as some of them DIY and they ask me the same things that are asked here on the forums. Some of them are members, some are not. I get in touch with vendors to verify what I can and I stay in touch, just as I do with Tom from Capella's and now Sarah from FlavorWest. I've spoken to Linda from TFA as well. If I could get a point of contact with Hangsen and Inawera, I'd be doing the same.
I have no reason to withhold information. We're a community and as such, we should be able to share information. If we question that information, we should be getting in touch with the vendor directly. If enough people did, as above, we'd most likely see more progress.