Update: So I wrote the company and man they have really good customer service. Here is the dialog:
I am having an issue with the coffee and cream flavor that I just ordered. The smell in the bottle smells great. I put it in my aspire nautilus mini, eleaf mini, and prime the coils and let them sit for 2 minutes. Then take a couple of puffs to get the liquid come in. Then blow the air holes of excess liquid. I then take the big drag and I think I have burnt one of my coils. So I do the same thing with my other nautilus mini and fresh coil. Same thing. I try the Pendragon that I got and the taste comes through of the Pendragon. So I know it is not my gear. The same thing with the Sunday Morning that I got. Is there something wrong with the batch of Coffee and Cream? Any and all help would be greatly appreciated. I love your products and think you guys are top notch when it comes to e-liquids. Your Pendragon is out of this world and will definitely be in my rotation. Thank you again for your assistance.
Very Respectfully,
Skullblade789
Response:
Hi Skullblade789,
Manager,
I think this may just be the nature of the beast with coffee flavored juices. In my experience, and even with Coffee and Cream and Caramel MOVaccino, coffee type e-liquids tend to taste a little burnt to me. Are you talking about just a general burnt flavor taste or are you getting the taste of a dry burned coil? I doubt very seriously that you’re getting a dry burned coil taste because Coffee and Cream is 50/50 and should perform just fine in a Nautilus Mini. Although Pendragon and Sunday Morning are a bit more PG heavy being a 70/30 PG/VG ratio so it would feed the coils a bit easier than Coffee and Cream would.
At any rate, this is the first I’m hearing about any sort of issues with Coffee and Cream. With our juices being made in large batches, the chances of 1 bottle being off is nearly impossible short of some sort of contaminant in the bottle before filling. And the chances of that happening are very remote considering the AEMSA Certified lab that our juice is made in. I’m not saying that everything above is an absolute impossibility, just that it is not very likely at all. Could you send me the lot number on the side of the bottle so that I can have our QC Manager look into this?
In the meantime, I’ll gladly send you out another bottle of Coffee and Cream. I’ll get a replacement order entered for you right away and get another bottle out to you ASAP. It’ll go out with tomorrow’s orders. Thanks for vaping with us!
Manager
Mountain Oak Vapors LLC
This is top notch in my book and will continue to go with these guys. I love MOV!!!