Hi Liz,
I started with an elusion. Here's my 2c:
Pros:
* Customer service was good, and delivery time was reasonable given that it had to come so far (as you say, NZ).
* Pre-filled cartos made starting out a no-brainer, which made getting on with quitting smokes easier
* I really liked the taste of the 6mg
tobacco cartos
* In my case, everything worked straight out of the box (sad to hear this wasn't the case for you)
Cons:
* Initial setup is expensive compared to a locally bought 510 starter kit
* Ongoing costs are huge compared to other models, because you have no choice but to keep ordering refills from elusion themselves (with associated shipping costs)
* Not compatible with any other attys, cartos etc so no possibility of upgrades or
mods in future
* Longer wait for replacement parts/refills because of need to order from OS (an issue if you have epic hardware fail over a long weekend, let me tell you!)
* Battery life isn't great (but the charger case is nifty!)
* Automatic battery will eventually flood and fail if you try to be tricky and refill the cartos yourself
Should you get one? Despite the cons, I'd still say yes. I guarantee you will upgrade to something better within months, but as far as starter kits go the learning curve is not as steep as the equivalent 510 setup, and the build quality is much better. I found the elusion so user-friendly that I stopped smoking analogs the day it arrived in the mail, and i haven't gone back since! Far better to have a more expensive but effective stepping stone, than to get overwhelmed by a fiddly system that turns you off ecigs before you've even seen the benefits.
(When you do inevitably upgrade I'd suggest an eGo
tank- no mess, no fuss, just top-up and vape away all day long).