So you'd cater to the 0.00000001% at the risk of the > 99% in the interest of preserving business? That is definitely one tactic. There are stranger business rules out there at present that I'm incapable of grasping (like the "lose money on every sale make it up in volume" crowd) - this is probably another one of those that I'm just not able to wrap my head around.
I'd think that the person that wouldn't say "sure!" and put their PV away would be the same person that would complain at any other slight - but there too I'm sure I just miss the mark.
I'd think that the person that wouldn't say "sure!" and put their PV away would be the same person that would complain at any other slight - but there too I'm sure I just miss the mark.