Jessica at Avid send me an email and really went that extra mile: They will send a free HH.357 and pay for the upgrade to express international shipping when I place another order to compensate my lost order. So I did and ordered 2 x HH.357's (2.5 and a 3.0) along with the 1.5 ohm, some adapters etc, now that is the customer service I was looking for!!!