bad battery contact in both my Provaris

[Hogie]

OK, I asked the question in another thread and got no answer....and now I can't even find that thread.

Both of my Provari started giving me a flashing lite after just using a freshly charged battery for an hour or so....battery not making good contact. I cleaned the pos + contact inside the Provari, I cleaned both ends of the batteries. It was doing this even on new batteries. Nothing worked! I read someplace that a small rare earth magnet will cure this problem so I started using one that I have. This cleared up my problem.

I checked the Provape site and saw that they now have an "improved" spring. Does this mean that the original spring is weak and, hence, is causing my problem? I have a couple of 18650 batteries that were too long to use in my Provari. I coud not screw the end cap all the way on so, I had not been using them in it. Now, I notice that I can use these batteries without the magnet and make good contact with the end cap screwing all the way on!

Something has changed in both my Provari.

Is the spring, in fact weak? Has the board shifted as I saw in one video? I asked in that other thread and got no answer except for a chiding from Provape telling me not to use magnets or the warranty will be voided!!!! My questions remain unanswered.....

I bought AW IMR 18650 batteries from Provape when I purchased them so I have the correct batteries.

Can somebody PLEASE answer my questions????

 

[beebopnjazz]

Sorry to hear you're having problems Have you contacted Provape about this? (or only in the disappearing thread?)

 

[Hogie]

Well, I thought that I could get an answer here......what is the Provape section of the forums for????

 

[MasterLink]

this happind to my mimi i had to clean the inside positive of the contacts look inside there it should be shiny in there you can scape it with a paper clip the full bar in there not just the dimple

 

[TheBlueAdept]

I hardly think advising you as to actions which could or would void your warranty as 'chiding'.

Gimme a break...

 

[MonsterKenny]

Hogie,
Your device has the latest spring, and the reason we offer springs is because sometimes people lose their spring and need a replacement. This same spring has been used for over a year now, so I don’t think you have a bad spring.

If you would like to arrange for us to take a look at the devices we would be happy to. Please contact: Cecilia@ProVape.com and arrange for this.
It is possible that the glue used to hold the circuit board in place has come loose and allowed the circuit board to shift upwards. If this is the case, it will hinder contact with the battery.

The way you can tell is by looking at the display window head on and level and look to see if the display has shifted in one direction. Usually, when there is a severe enough shift, you can see the edge of the black box that sits just below the display.

If this is the case, it will need to come in so it can be reseated and glued back into place. Please email us at either info@provape.com or Cecilia@provape.com. We can then work on having you send them in.

Also, even our improved spring, which we have been using for over a year, can become compressed from constant use. It may have a thicker diameter but the constant pressure against the battery will still cause compression.

You can stretch this spring out and it will work well again, or you can buy a new one if you find the stretching technique isn't lasting very long.

When you stretch it out, please make sure to hold the base of the spring so it doesn't pop out of the end cap. Try and stretch it about an eighth of an inch or so.

I have to do this with my spring on occasion and I have the newer spring in it. I do it when I start to feel a weird wiggle/clunk in the tube when I push the button, or when I move my Vari rapidly and the light flashes. Always fixes the problem for me
sincerely,
Ken

 

[Hogie]

I hardly think advising you as to actions which could or would void your warranty as 'chiding'.

Gimme a break...

OK, take a break......sounds like you need one....


I had read the same thing warning about using a spacer (in one of the threads) so it was redundant to repeat it. I do read threads before I post looking for an answer. I have an engineering background so, I do understand how things work.

I was simply asking a question and it was not getting answered. I now have an answer. Thank you.

Both my Provari are over a year and a half old. I will try stretching the spring.