Bluegrassvapor - CUSTOMER SERVICE (A+)

[Trekie]

I recently placed my first order with Bluegrassvapor.com Prices were good and shipping was fast and free. HOWEVER, I opened one of my cartomizers and it was completely dead. No vape what so ever. I contacted customer service via email and here is my reply -

"Im sorry, but cartomizers are non-refundable."

I'm sorry too. but that just won't cut it if you want repeat customers. At $7.50 - If one or two are dead in every package that is no deal at all!

I have not tried the remainder of the carto's to see if they work as I was waiting for my reply from the company. I will update this post if I find more dead ones.

It is worth it to pay a little more and deal with a company that stands behind what they sell!

Paul sent me another email and a refund for the Cartomizers. Thank you so much Paul. I will shop with you again!

 

[paulspikey]

Yep....sorry to say they are not refundable. I replace batteries, atomizers, chargers on an individual basis. juice and cartomizers are non-refundable. Thank you.

 

[paulspikey]

The reason being, is because I get a warranty from the manufacturer for the batteries, atomizers and chargers. I do not get a warranty for the cartomizers and juice. Sorry thats just how it is....wish I could fix it for you, and Im sorry your unhappy. I know you are upset, but if you ever do decide to order again, maybe I can throw in some free juice or an extra cartomizer on your next order....Sorry.

 

[Madame Psychosis]

I recently placed my first order with Bluegrassvapor.com Prices were good and shipping was fast and free. HOWEVER, I opened one of my cartomizers and it was completely dead. No vape what so ever. I contacted customer service via email and here is my reply -

"Im sorry, but cartomizers are non-refundable."

I'm sorry too. but that just won't cut it if you want repeat customers. At $7.50 - If one or two are dead in every package that is no deal at all!

In every package, yes, that would not be a good deal. But a single dead cartomizer? It happens. Some die after two refills, some die after fifteen. They're disposable, shorter-lived, and cheaper in construction than atomizers.
I'd estimate I've gotten two DOA cartomizers among the ~30 I've filled/used. (Neither were from the batch I bought from BlueGrassVapor.)

You got a polite, professional response both by email and here. How is that an "F-"? Is one $1.50 carto really worth that kind of review?

The only issue I would suggest to Paul is that there doesn't seem to be any mention on the website that cartomizers are nonrefundable, and it's useful to see a clear refund/return policy.
But since I don't expect it on cartos in the first place (unless there is something wrong with the whole batch) I didn't notice it before.

 

[athlon14]

Bluegrass is a good company as far as I'm concerned,1 dead carto isn't a life changing event is it? Not in my book

 

[MacArthurBug]

I just got a small order from them, no problems here. He even answered a few questions I had (as in the cartomisers come in a 5 pack)
I'll agree that the website/store front could use a little tweaking (how much juice is in those bottles?) but my questions were answered quickly, my email reciept came quickly and my package shipped on time. A f- is a little harsh.

 

[Trekie]

OK, I went ahead and checked the rest of this package of cartomizers. The other four are not dead but two of them are dry. The only other time I have had a dead cartomizer, the supplier sent me an apology and a fresh five pack. I still have not tested all of the carto's that I ordered.

ALSO, had I been told in the email response that I would be sent a replacement on my next order, I would not have posted this thread and given an F-. I was not. The ENTIRE email is in quotes in the original post above.

 

[paulspikey]

Sorry ur unhappy....Ill contact my China rep and tell them whats going on. Send me an email with your address and Ill send you a new package. The last thing I want is to rip somebody off. Or if that doesnt work for you I will refund your money, Just email me and let me know what you want to do.

 

[firhill]

Sorry ur unhappy.... Ill send you a new package. The last thing I want is to rip somebody off. Or if that doesnt work for you I will refund your money, Just email me and let me know what you want to do.

Can't ask for any more than that in my book

 

[Trekie]

Thank you Paul. I wish we could have worked this out without the post on ECF. Once we work this out I will see if it will let me delete or edit this post.

 

[paulspikey]

Thats OK....you dont have to delete it...I deserve it for not treating you better. Im dumb sometimes.

 

[Trekie]

Not dumb. I think we all have bad days. I know I often have 'brain farts' where I feel like I'm dumb sometimes.

Thank you for working with me!