Folks, this is my first post on this forum, although I have been lurking for some time. I just wanted to comment on all this discussion about customer service, product quality, and the like.
By way of background, my wife & I are long time analog users and have failed at numerous attempts to quit; using numerous methods. I was recently diagnosed with throat cancer and underwent radiation & chemotherapy. Obviously, at long last, I had to quit smoking.
The cancer is currently in remission. (Note that one can never claim he/she no longer has cancer, only that it is currently in remission. In the same vein, a former smoker can never claim to be a non-smoker; only that he/she is currently not using tobacco products).
I was aware of e-cigs just from seeing the booths in the shopping malls and also at the local Indian smoke shops where I bought my Marlboro Reds (in Oklahoma). I had tried those e-cigs…just to summarize…terrible. In 12/2010 I stumbled across ECF at just the time all the hype was going on about BMF and I made my first purchase in late 12/2010.
By mid January 2011, or likely earlier, we were both “done” with analogs. (Again, one can never really say “done”, just aren’t currently using analogs).
Quitting analogs was the easiest thing we had ever “done”. As others have commented, I also preferred BMF over analogs, and I preferred BMF over my (arguably limited) exposure to competing e-cigs.
Bloog customer service: Has been flawless. I make an order. I get an order confirmation via email. I get a shipment confirmation, including a tracking number. I track the shipment and it arrives in a timely matter.
(Please note: some have complained that when they try to track the shipment there is no record of it initially. I have encountered this with web purchases from Bloog and others. It is apparently due to the sender getting the item ready for shipment, and assigning a tracking number, and notifying the buyer, but the item is not shipped that day or not entered into the carrier’s system that day. I have never had an instance with Bloog or any other seller where, once a tracking number is assigned, the item did not deliver).
On one of my early orders, a wall charger went bad, although it initially worked fine. I emailed Bloog about it, got a prompt response, followed the instructions, and got a replacement in a timely manner.
Currently, my purchases are likewise processed accurately and timely. Let me say it again--- timely and accurately.
My son’s buddies are quitting analogs and converting to BMF. (I think they’re actually having fun at the bars explaining e-cigs to the ladies, I suspect as a basis to initiate a conversation). (Or initiate other matters).
Bloog product quality: Refer to my above comment on switching from analog. “It was the easiest thing we had ever “done”,” after years of failure . Also, if Bloog’s product is defective, in my case the facts on the ground are that it was promptly replaced.
As any seller knows, dissatisfied customers complain, as they should IF they have legitimate complaints. Satisfied customers tend to not make comments, and move on to other subjects. It appears to me that Bloog might have been temporarily overwhelmed with their success.
I felt I must provide my above comments.
This product might save my life if I remain in remission, and most assuredly I will continue to purchase product.
By way of background, my wife & I are long time analog users and have failed at numerous attempts to quit; using numerous methods. I was recently diagnosed with throat cancer and underwent radiation & chemotherapy. Obviously, at long last, I had to quit smoking.
The cancer is currently in remission. (Note that one can never claim he/she no longer has cancer, only that it is currently in remission. In the same vein, a former smoker can never claim to be a non-smoker; only that he/she is currently not using tobacco products).
I was aware of e-cigs just from seeing the booths in the shopping malls and also at the local Indian smoke shops where I bought my Marlboro Reds (in Oklahoma). I had tried those e-cigs…just to summarize…terrible. In 12/2010 I stumbled across ECF at just the time all the hype was going on about BMF and I made my first purchase in late 12/2010.
By mid January 2011, or likely earlier, we were both “done” with analogs. (Again, one can never really say “done”, just aren’t currently using analogs).
Quitting analogs was the easiest thing we had ever “done”. As others have commented, I also preferred BMF over analogs, and I preferred BMF over my (arguably limited) exposure to competing e-cigs.
Bloog customer service: Has been flawless. I make an order. I get an order confirmation via email. I get a shipment confirmation, including a tracking number. I track the shipment and it arrives in a timely matter.
(Please note: some have complained that when they try to track the shipment there is no record of it initially. I have encountered this with web purchases from Bloog and others. It is apparently due to the sender getting the item ready for shipment, and assigning a tracking number, and notifying the buyer, but the item is not shipped that day or not entered into the carrier’s system that day. I have never had an instance with Bloog or any other seller where, once a tracking number is assigned, the item did not deliver).
On one of my early orders, a wall charger went bad, although it initially worked fine. I emailed Bloog about it, got a prompt response, followed the instructions, and got a replacement in a timely manner.
Currently, my purchases are likewise processed accurately and timely. Let me say it again--- timely and accurately.
My son’s buddies are quitting analogs and converting to BMF. (I think they’re actually having fun at the bars explaining e-cigs to the ladies, I suspect as a basis to initiate a conversation). (Or initiate other matters).
Bloog product quality: Refer to my above comment on switching from analog. “It was the easiest thing we had ever “done”,” after years of failure . Also, if Bloog’s product is defective, in my case the facts on the ground are that it was promptly replaced.
As any seller knows, dissatisfied customers complain, as they should IF they have legitimate complaints. Satisfied customers tend to not make comments, and move on to other subjects. It appears to me that Bloog might have been temporarily overwhelmed with their success.
I felt I must provide my above comments.
This product might save my life if I remain in remission, and most assuredly I will continue to purchase product.
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and a great first post.
