Broken Bottles: Official Policy

[Kent Brooks]

Just an update - incidents of broken bottles are at lower than acceptable levels at present. I think we have the "packing strategy" down pat. The 60ml bottles were the difficult part.

We have an ample supply of small flat rate boxes - as a general rule, if you order a 60ml bottle, it's going out priority flat rate.

Pleased with the progress - more work left to do (as always) - but - it wasn't as painful as it could have been.

Happy to report that we made good on every broken bottle for as long as it took for us to figure it out.

 

[gotalotgoingon]

All my bottles broke, including the plastic ones......

 

[Frocket]

Just an update - incidents of broken bottles are at lower than acceptable levels at present. I think we have the "packing strategy" down pat. The 60ml bottles were the difficult part.

We have an ample supply of small flat rate boxes - as a general rule, if you order a 60ml bottle, it's going out priority flat rate.

Pleased with the progress - more work left to do (as always) - but - it wasn't as painful as it could have been.

Happy to report that we made good on every broken bottle for as long as it took for us to figure it out.

Excellent response to an issue that probably wasn't a huge issue after all. Some hiccups, yes, but I'd venture that the real problem wasn't so much the packing or the glass bottles, it was USPS and Olga's egregious maltreatment of parcels.

Maybe USPS has been looking to Guantanamo Bay for inspiration...

BOOM!

 

[danibanani]

Just an update - incidents of broken bottles are at lower than acceptable levels at present. I think we have the "packing strategy" down pat. The 60ml bottles were the difficult part.

We have an ample supply of small flat rate boxes - as a general rule, if you order a 60ml bottle, it's going out priority flat rate.

Pleased with the progress - more work left to do (as always) - but - it wasn't as painful as it could have been.

Happy to report that we made good on every broken bottle for as long as it took for us to figure it out.

Great news, Clark! So glad you made it all safe. Thanks for always looking out for us and making it right. That's one of the many reasons I strictly do my business with Nicoticket.

Take care,
Dani

 

[DaBucs]

Just an update - incidents of broken bottles are at lower than acceptable levels at present. I think we have the "packing strategy" down pat. The 60ml bottles were the difficult part.

We have an ample supply of small flat rate boxes - as a general rule, if you order a 60ml bottle, it's going out priority flat rate.

Pleased with the progress - more work left to do (as always) - but - it wasn't as painful as it could have been.

Happy to report that we made good on every broken bottle for as long as it took for us to figure it out.

yup my bottles of virus arrived safe and sound...each bottle wrapped nicely in 2 bubble wraps each

 

[SpaceCase]

Doesn't help that some mailcarriers see "Fragile" as a challenge.

 

[SpaceCase]

Only thing that really bothers me about USPS is even though they have tracking, I've had things delievered before the tracking updated to "shipped" and it ended up updating all within an hour after I got it.

 

[danibanani]

Yay!

I ordered several items from Nicoticket (4 items, 2 were glass, 2 were plastic from PP) and they came in a nice BOX!!! Very organized, well padded and everything. This is a GREAT change! Kudo's to the gang!!!

 

[SpaceCase]

I can't wait to get my package tomorrow (hopefully, USPS says probably but hasn't updated since it was shipped out, so fun that). Really interested in th ebottels and all that.

 

[Kent Brooks]

Yay!

I ordered several items from Nicoticket (4 items, 2 were glass, 2 were plastic from PP) and they came in a nice BOX!!! Very organized, well padded and everything. This is a GREAT change! Kudo's to the gang!!!

Awesome! We're working at it...

Sent from my Verizon SM-N910v Samsung Galaxy Note 4 using Tapatalk 4 Pro

 

[ItTechy]

Clark

Please look at your PM or email....

 

[danibanani]

Clark

Please look at your PM or email....

You might want to go to Nicoticket's online chat box if it's an emergency. That's what I do.

 

[junichi27]

just got my order on my mailbox, opened it, those wraps was good!!
all bottles arrived in Japan in the perfect shape..

no more worries now, thank you

 

[danibanani]

LOVE the purple caps on Sure Bert!!!

 

[Dyanne]

both my orders where glass bottles and they made it all the way to Straya perfect in their little bubble wrap blankies! Thank you! Great packaging.