C.C.V. Now guarantees all carto purchases or your money back.
- Thread starter cmdryker
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Honestly, I would rather have the first come first serve basis simply cus it's fair for everyone. Plus, what if an order number is so unlucky it doesnt get picked by the generator? lmao. But that's just my 2 cents
First come first served works for me. If it aint really broke, don't fix it! Seems to me that to maintain the low prices calls for patience, not games. Nothing wrong with throwing a few ideas out there. Just be careful, you might get what you wish for.
Don't forget the "CUSTOMER" in Customer Service.
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How long does normally take to process orders? I placed mine monday evening. Maybe he's just swamped idk =/ I really needed that refill kit. Darn
Need help please.
Placed a order on 12-22.
Shows shipped on 12-28.
Still not recieved it as of tonight.
From ILL. to IND.
was no tracking # on the order conf.
Have sent emails on Mon. and yesterday with no reply yet.
Thanks, Silver
Placed a order on 12-22.
Shows shipped on 12-28.
Still not recieved it as of tonight.
From ILL. to IND.
was no tracking # on the order conf.
Have sent emails on Mon. and yesterday with no reply yet.
Thanks, Silver
Srry to hear, I email them today and they got back to me stating that they didn't have an eta on my order bc of whats going on. The Legal issue that is. Did you try calling them? heres the num 618-215-0541
Good luck I hope everything gets sorted out.
Thanks Mac-but having phone problems since last weekend
I only ordered some LR boges and some juice.
Not sure why no reply to emails though???
I only ordered some LR boges and some juice.
Not sure why no reply to emails though???
I ordered some items today from madvapes and they've been shipped already (yes,the same day) w/o any "generators".
So how about just the same day shipping : plain and simple?
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Um... no... lets forget the gimmicks and leave the humor to Andrew...mky?
just get the orders out the door, if somethings not in stock it should not be available on the site .... I'm 3.5 hrs north
dun make me drive down there and show you how its done
Anyone know just how backed up/behind they are on filling the orders? The last few times I ordered it was shipped and received in less then a week. It's been almost that long now and the order says new. I saw the noticed on the site but it clearly stated all orders before today will be shipped. Any help would be wonderful. Thanks
I'll just be glad when things settle down. Right now I'm ordering elsewhere and definitely didn't enjoy the "humor".
Um... no... lets forget the gimmicks and leave the humor to Andrew...mky?
just get the orders out the door, if somethings not in stock it should not be available on the site .... I'm 3.5 hrs north
dun make me drive down there and show you how its done
A month ago I complained about crazy slow shipping and lacking CS and that he should atleast put a note on his site giving more accurate order fulfillment expectations. And I got all lambasted by regs for saying that.
I guess things didn't get better. And things got "humorous".
Amazing what cheap prices will make people endure.
(although I encourage you to check out other vendors. It's very easy to get 3 boxes of cartos SHIPPED for 20$)
I guess things didn't get better. And things got "humorous".
Amazing what cheap prices will make people endure.
(although I encourage you to check out other vendors. It's very easy to get 3 boxes of cartos SHIPPED for 20$)
Most everyone on this thread knows that Andrew's business has skyrocketed. We all know he is a one man business.
My personal opinion of Andrew's customer service is that he bends over backwards trying to please everybody. Any sane person knows this is impossible, yet he keeps trying.
He's explained why emails go unanswered. Calling him is the best way to get answers, but damn, he's such a nice guy that it's hard to get off the phone. You want to tell him "Hey, 30 orders probably came in while we're talking! Get back to work!!"
I'm sure he's desperate and has the CSR fishing for ideas to get the business back on track. He's trying.
We also know there are other vendors out there, and we will use them if need be.
Right now I'm preparing an order, and I don't care when it gets here. I'm ordering way in advance. If by chance I run out of something, I'll order elsewhere.
I like Andrew and his personalized customer service. And like he says, "TELL YOUR PROBLEMS TO JESUS, 'CAUSE I GOT ENOUGH OF MY OWN!!"
AMEN + MY
Just for the record
Considering the order was placed just before the "Holidays" . (the 22nd.)
Not worried about "shipping time"
Really thought 6 days was not bad at all when Christmas and weekend was figured in .
But IF it was shipped on the 28TH--this is the 10TH--and still no order--OR any way to try and track it from my end.
And 3 daily emails sent with no reply yet, yea getting a bit--P.O.ed--(read--worried!!) lol
Just need to know whats going on at this point?
Considering the order was placed just before the "Holidays" . (the 22nd.)
Not worried about "shipping time"
Really thought 6 days was not bad at all when Christmas and weekend was figured in .
But IF it was shipped on the 28TH--this is the 10TH--and still no order--OR any way to try and track it from my end.
And 3 daily emails sent with no reply yet, yea getting a bit--P.O.ed--(read--worried!!) lol
Just need to know whats going on at this point?
Andrew, I have been a loyal customer from the start and will continue to be once these issues are behind you. I know you to be a stand up guy and will get this sorted out.
To those finding humor in this then go buy somewhere else. Starting up a new business is not easy and to have one take off like CCV has is sometimes overwhelming. Andrew went into this with the best of intentions and will get this sorted out.
To those finding humor in this then go buy somewhere else. Starting up a new business is not easy and to have one take off like CCV has is sometimes overwhelming. Andrew went into this with the best of intentions and will get this sorted out.
I have been ordering from Andrew since shortly after he opened. I will be ordering from him going forward. Even though I have a delayed shipment (shipped out Jan 3rd, still not here),I bought the $1.75 insurance and I know he will make it right. It's that simple.
I don't feel this relaxed about too many other vendors. That's my
I don't feel this relaxed about too many other vendors. That's my
I am a loyal customer and order way in advance.
With that being said, here is my unsolicited 2 cents:
1. Do away with the free drip tips and syringes. People seem to get their panties in a bunch over them and they take up packing time.
2. VAPNJ350... customers generally do not find 'belittling' them funny/humorus. I have a warped since of humor so I jabbed you back with the 'pay ya back with random.org bit.' However...
People usually want their items shipped within the next day or two. Instead of providing an update on the website or on this thread about the delay, you make a joke about it. People have paid money and may be questioning the integrity of Andy's business. This is the time where frequent and open communication would calm the situation, rather than making a joke about it, IMHO.
I don't like sounding like a cranky, old bitty. I hope you take my advice, at least during this time of duress.
With that being said, here is my unsolicited 2 cents:
1. Do away with the free drip tips and syringes. People seem to get their panties in a bunch over them and they take up packing time.
2. VAPNJ350... customers generally do not find 'belittling' them funny/humorus. I have a warped since of humor so I jabbed you back with the 'pay ya back with random.org bit.' However...
People usually want their items shipped within the next day or two. Instead of providing an update on the website or on this thread about the delay, you make a joke about it. People have paid money and may be questioning the integrity of Andy's business. This is the time where frequent and open communication would calm the situation, rather than making a joke about it, IMHO.
I don't like sounding like a cranky, old bitty. I hope you take my advice, at least during this time of duress.
Oh lame. Guess I'm waiting a few more days again huh...How backed up is he, I'm running short again might have to grab an attie and a big thing of juice for the wait.
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