C.C.V. Now guarantees all carto purchases or your money back.

[RialCeLmiT]

I am a loyal customer and order way in advance.
With that being said, here is my unsolicited 2 cents:

1. Do away with the free drip tips and syringes. People seem to get their panties in a bunch over them and they take up packing time.

2. VAPNJ350... customers generally do not find 'belittling' them funny/humorus. I have a warped since of humor so I jabbed you back with the 'pay ya back with random.org bit.' However...

People usually want their items shipped within the next day or two. Instead of providing an update on the website or on this thread about the delay, you make a joke about it. People have paid money and may be questioning the integrity of Andy's business. This is the time where frequent and open communication would calm the situation, rather than making a joke about it, IMHO.

I don't like sounding like a cranky, old bitty. I hope you take my advice, at least during this time of duress.

She's right. I might run out and spray up the local playground because I don't have my nicotine. You don't want that on your conscience.

 

[2tone]

Sheesh! Anyone got a sign.

 

[jbmcdan]

i got my new bolt from andrew today along with some carto's and syringes -- thank you, andrew, and know that i will continue to be a loyal customer of yours just like i've always been. every business goes through glitches....and you're just going through growing pains. i for one will stick with you! thanks, man

 

[Brooklynguy1]

CANCEL ORDER #CCV-12745 I want an immediate refund back to my card no word on my order no one answers the phone it's January 11th and nothing. Refund the money and let me be done with your company !!

 

[Brutus Buckeye]

nevermind....

 

[Keefer2112]

Most everyone on this thread knows that Andrew's business has skyrocketed. We all know he is a one man business.
My personal opinion of Andrew's customer service is that he bends over backwards trying to please everybody. Any sane person knows this is impossible, yet he keeps trying.

He's explained why emails go unanswered. Calling him is the best way to get answers, but damn, he's such a nice guy that it's hard to get off the phone. You want to tell him "Hey, 30 orders probably came in while we're talking! Get back to work!!"

I'm sure he's desperate and has the CSR fishing for ideas to get the business back on track. He's trying.

We also know there are other vendors out there, and we will use them if need be.
Right now I'm preparing an order, and I don't care when it gets here. I'm ordering way in advance. If by chance I run out of something, I'll order elsewhere.

I like Andrew and his personalized customer service. And like he says, "TELL YOUR PROBLEMS TO JESUS, 'CAUSE I GOT ENOUGH OF MY OWN!!"

AMEN + MY

THIS is EXACTLY what I am talking about. Excuse me, but I have never questioned Andrews sincerity and good guy ness! Give some us a break! I am fully aware that he works endless hours and is trying his heart out! But for crying out loud, please stop taking every "holy ....e, where is my order" comment as a direct personal attack on Andrew!!! He has a good heart; lets all AGREE ON THAT! Let's quit making that the end all answer.

Good Guy or not, if the thing gets out of control, you owe it to your customers to reel the deal back in. Don't just let the masses place orders endlessly. Push the STOP button for crying out loud. I have seen so many vendors just this popular, find a way, Find their way, before the wheels come off. You just cant get weeks behind on In Stock items! Ya just cant! For real....ya cant! And random order people should not be expected to search ECF for answers and to learn that "Hey! Andrews a great guy!"

I wish Andrew and CCV all the best. Heck good guys like Andrew deserve extreme success. I believe that!

Y'all just gotta remember that business is business. It's a 2 way street.

 

[Keefer2112]

And before ya ask. Yes, I have ordered from Andrew several times. And yes, I have talked to him on the phone and shot the breeze with him.

 

[2tone]

THIS is EXACTLY what I am talking about. Excuse me, but I have never questioned Andrews sincerity and good guy ness! Give some us a break! I am fully aware that he works endless hours and is trying his heart out! But for crying out loud, please stop taking every "holy ....e, where is my order" comment as a direct personal attack on Andrew!!! He has a good heart; lets all AGREE ON THAT! Let's quit making that the end all answer.

Good Guy or not, if the thing gets out of control, you owe it to your customers to reel the deal back in. Don't just let the masses place orders endlessly. Push the STOP button for crying out loud. I have seen so many vendors just this popular, find a way, Find their way, before the wheels come off. You just cant get weeks behind on In Stock items! Ya just cant! For real....ya cant! And random order people should not be expected to search ECF for answers and to learn that "Hey! Andrews a great guy!"

I wish Andrew and CCV all the best. Heck good guys like Andrew deserve extreme success. I believe that!

Y'all just gotta remember that business is business. It's a 2 way street.

Chill bro, not an attack. Just my Let's not degrade the thread by bickering. Vape on man.

 

[ThreePutt]

Great points Sophie and Keefer. I'm a repeat customer of CCV, and will continue to do business with them. I order my supplies like I fill up the gas tank - well before I hit empty. That said, the mailman lurking factor is greatly diminished. Still, I've had issues with other vendors on the boards that fell behind, and fell silent. CCV has many solid customers, and some preemptive communication would do wonders. If Andrew is a victim of his success, a note stating such would ease some of the tension/anxiety of our orders.

I do like the extra goodies that Andrew throws in, although I wouldn't miss the syringes in each order. However, my wife loves collecting the drip tips... it helps her in keeping her flavors straight!

Hope you recover soon, Andrew. If it's too much, get some temp help, hold on new orders, and keep in contact with us. You've always been exemplary in customer service. We're adults - if you tell us you're swamped, most of us will understand. But get it addressed, dust yourself off, and drive on. Hang in there, bro!

 

[Keefer2112]

Chill bro, not an attack. Just my Let's not degrade the thread by bickering. Vape on man.

I be chillin da most. lol. Can't ya tell?

Vape On brother

 

[Keefer2112]

And ThreePutt

Howdy Neighbor. You are right. I hope he let's the dust settle, regroups, and drives on. That is a darn good way to put it. He Does have a good intent, good product choices, and apparently a heck of a work ethic. There has got to be a sound strategy for a guy like that. I have no doubt that CCV will be a glowing success when we all look back on this time. Zero Doubt. Growing pains and learning curve....it's a journey indeed.

 

[2tone]

I be chillin da most. lol. Can't ya tell?

Vape On brother

Peace. Live Aloha!

 

[Skeetergirl]

The ONLY advise I had given him TIME AND TIME AGAIN was HIRE PART TIME HELP to get things under control so you can regroup and figure out how much help you need to stay ahead of the game!! NOT getting orders out kills you, help cost you a little more but gets order out and saves the loyal customers you have picked up along the way. I WAS loyal... I gave advise (prior business order who is now retired) but did he listen? Is he now in a mess? YES! I LOVED the relationship he and I had when I had a problem but Customer Service ALONE doesn't cut it when you don't get what you need to keep going. IT'S NOT LIKE WE CAN RUN BUY A PACK OF CARTOMIZERS LIKE WE CAN/COULD RUN BUY A PACK OF SMOKES and I for one have found an alternate supplier for now and will give Andrew another chance IF AND WHEN I see things are in order and orders are moving out the door without all the drama and excuses!

Loved the guy and was very loyal... maybe it will happen again some day if he decides he needs help to run his growing business.

TaTa for now!

 

[Splinter]

After reading all the posts after posting myself, I'm going to keep my order with you. I've ordered in the past and always received it within a week but I can see that they are backed up. My order is still saying new and I was just wondering what the turn out time could be on it please.

 

[eric2326]

I thought I'd get on and post after a long time of lurking on the forums... I'm not much of a talker online but some of the posts I've read and my experience with CCV has prompted me to say something...

Sure, we all like to get our orders shipped out next day or two... and he is trying to get to that status as well... filling orders all night, getting less than 3 hours of sleep, sacrificing a ton to try to get caught up, damn people... CHILL!

in three years of vaping I've dealt with quite a few vendors, and honestly, this guy has provided some of the best customer service I've had. You got a problem or a question with your order, CALL HIM. He may be busy as heck but he will answer your questions. If you absolutely must be angry at someone or something, be angry at the damn government... They got time and resources to harass a small business about syringes for filling cartos? Wtf...

Either way, he is working hard at getting all orders filled, you want an ETA on yours, call him... You will find yourself on the phone with one of the nicest people in the industry who is willing to go the extra mile for you. I personally don't wait till i'm low or out to order stuff, and always have a backup ecig on the ready just in case the vendor I choose is backed up. I for one will support CCV and will continue to give them my business.

 

[Splinter]

The reason people are waiting for their orders and frustrated is because andrew hired part time help and they really screwed things up BAD! The same person processed 40+ orders to ship that weren't even packed yet and deleted all of them so we had no record of the order and had to wait on people to call and ask where their order was. I've had 3 successful buisnesses myself,with a BA in buisness management and AA in Computer science,build,and repair I actually know exactly what he's dealing with. And to be honest he's finding out the same thing I found out years ago,"IF YOU WANT SOMETHING DONE RIGHT, YOU HAVE TO DO IT YOURSELF"!! It's unfortunate he can't find good help but it is what it is and I for one think he's doing a damn good job not going insane dealing with all that he is on 3 hours of sleep everyday or less. "GOOD HELP IS VERY HARD TO FIND" And to our loyal understanding customers,we trult appreciate you and your kind words and I personally want to say THANK YOU. "J"

Thanks for explaining this better. My husband and I are only a few months into vaping and this is only my third order with CCV and I've always got them in a timely matter and that's what keeps me coming back. Just a thought, maybe you can ask him to post on his website that the orders are backed up by x amount of weeks? This would be very helpful. If I'm understanding correctly, I'm better off calling him instead of sending an email?

 

[sportyfortyeight]

Is order 12775 happen to be one of the orders that got messed up?

Sent from my PC36100 using Tapatalk

 

[IThrenodyI]

There's something I have to get off my chest...

The whole syringe thing is asinine. What junkie is gonna shoot up with an 18 gauge needle???

 

[Splinter]

If you send an email send it to me at....support@crystalclearvaping.com...... and it comes to me,I check email 3-5 times a day and respond to EVERY email right when I check them. If you would like to and have the time your are more than welcome to call just know that I'm here now for the sole reason to help andrew with email response and to try and keep him off the phone so he can pack more orders during the day. But anyone is welcome to call and talk to andrew directly,but i am trying to get people the information their looking for thru emails to keep the burden off andrew of having to do EVERYTHING.
Jeremy

Thank you Jeremy . I'm gonna give it till next week to see if it ships then. If I see no progress by the end of next week then I'll email you so you can check on it for me.

 

[Andyhrn]

Well, I canceled my order (at least for now) and the alwaysservice was great like always. I've got an instant confirmation and refund.