Can Somebody Explain This ?

[avig56]

Hi,
made an order 3 WEEKS AGO !!! but still did NOT receive the Packagetried contacting the seller on his site and by E-mail without any respond.on the USPS tracking site I saw this FISHY information :


Please , HELP

 

[TraceyS]

Wonder if they got caught up in the storm that hit the east coast?

Tracey

 

[cedric212]

Hurricane Sandy...

 

[avig56]

Hurricane Sandy...

Don't think so !!!
What is the Excuse for IGNORING my Messages ?
Look at the dates Please , Sandy was at Oct 31 and it was shipped more than 1 Week before.

 

[Thrasher]

some people up there dont have homes anymore, there is a gas shortage, power is still shaky. not defending them but if someone related to you just lost everything or maybe they did too you would give a rats ... about someones email? and looking at the very photo you posted its funny the delay is right about the time the storm came a rollin by.
anyways according to your shipping chart the delay is with the post office not the vendor so its not really thier problem anymore in any case. you might want to contact the post office and not the vendor as this is where the delay is.

 

[avig56]

Thrasher,
I am NOT Blaming anybody , I just asked for Explanation for the delay and for advise what to do.
How did you decide that they did suffer from Sandy?
If they can still treat Selling they should be able to treat Costumers.

 

[catoliver]

Hi,
made an order 3 WEEKS AGO !!! but still did NOT receive the Packagetried contacting the seller on his site and by E-mail without any respond.on the USPS tracking site I saw this FISHY information :
View attachment 150152

Please , HELP

From looking at what you posted, it is the USPS you should be contacting. They took possession of your package.

Is there a link on that page where you can contact them by email?

I don't think the seller can get any info for you from them.

 

[hairball]

Yep, the mail in NY is still messed up. Mailed a bunch of stuff and it's still not in the hands of the people that need the supplies. Hang in there.

 

[zenoland]

It wasn't a rain storm it was a hurricane Everything was shut down on the 28th in Queens, where Jamaica, NY is. Power was out after the hurricane and it took a few days before services (post office, transportation, etc) were restored. Nothing fishy about it.

PS. there is also a gas shortage that is affecting a lot of businesses, including the post office.

 

[avig56]

Catoliver,
Sorry i did NOT find any link on USPS to send a message to , One MUST be an USA resident while filling the FORMS otherwise you can NOT submit

 

[catoliver]

Catoliver,
Sorry i did NOT find any link on USPS to send a message to , One MUST be an USA resident while filling the FORMS otherwise you can NOT submit

Ugh! I just saw that you are in Israel.

That sucks! In my opinion, if they SHIP to Israel, then they should allow non USA residents the ability to inquire about their packages!

 

[Shapermc]

Hopefully this is of some help: USPS shipments overseas go through several processes, especially if they don't use Priority USPS. It's very common for packages to be held over for weeks on end for customs purposes (especially if they are liquid shipments).

While you can't do anything about the USPS, you can request that the person who shipped it calls them and questions what's going on. Please don't take this out on the person who shipped it, as there's little they can do once the package has left their hands. The usps will take up to 45 days to respond to international shipment questions.

What you can do is contact your local post office and explain the situation and they CAN file with the USPS to figure out what is going on, or let you know if they have it held up on their end.

My recommendation for overseas shipments: Always get either USPS Priority or better, or use another carrier service. USPS First Class international is really hit or miss, and I've seen so many packages held up for 40-days or so because of it.

 

[avig56]

Shapermc,
"you can request that the person who shipped it calls them and questions what's going on." That is Exactly what i was trying to do but i do not get any respond from them !
I do not have any Liquid in the shipment,only a Rebuildable Atomizer,2 batteries,USB 2A Wall Socket and a Resistance Heating Wire .
When the order cost 50$ and in addition the shipment is 20$,sending by another option (Much more Expensive) will be Not worth buying

 

[jazzbo]

I'm with the Sandy people on this one. That part of NY is still hosed up at the moment; bad timing on this one, but there isn't much you can do about Mother Nature. The upper eastern seaboard of the US is not used to storms of this magnitude. Moral of the story...check out the National Hurricane Center website before placing orders to the US during hurricane season. I have an order of stuff being delayed from that area currently as well, but c'est la vie. It will get sorted.

 

[gdaym8]

I ordered something 2 weeks ago coming from NJ and it shipped UPS (to TX), I still don't have it but when I saw where it was coming from I totally relaxed. They are in really bad shape out there and it is not anything anyone can do a thing about. I often order from an out of country vendor for my pet supplies and it has taken up to a month to get it before, without adding a storm that wiped out so much. Seriously, chill out and give folks a break, they may all be homeless right now.

 

[avig56]

NOT Knowing is the worst problem,
COME ON ......"I often order from an out of country vendor for my pet supplies and it has taken up to a month to get it before, without adding a storm".
We (most of our Forum members) started ordering from the US because of recent problems with the China Post, and we usually received them in 1 WEEK with USPS, so i think that it is MORE THAN NORMAL to wonder why it takes 2 weeks to get from Springfield to Jamaica, the package arrived to Springfield at Oct 23 (8 days BEFORE Sandy) and for this i blame USPS.

as I mentioned earlier : if a supplier can sell his products these days he should be able to reply to costumers messages and for that i blame the Supplier !

 

[Strigoi]

That area got hit by a major natural disaster and there's a good chance the seller's place got destroyed or they have no way of communicating right now. This is a USPS issue and not the sellers'. I sell a lot of stuff on Ebay (over $100,000 a year) and there is next to nothing that the shipper can do in this case. If the package was sent without insurance and/or First Class International then you're most likely screwed and won't get the package or your money back. It will be up to the vendor to refund the money, which they shouldn't have to do since none of this is their fault.

You are 100% out of line saying this is the vendor's fault in this situation.

 

[avig56]

Strigoi,
"there's a good chance the seller's place got destroyed or they have no way of communicating right now"
AGAIN .... if he is able to sell he is able to communicate !
Thanks anyway

 

[Ryedan]

avig56, I'm in Canada and am used to waiting a couple of weeks for my US shipments to arrive even without a hurricane in the mix. My opinion, for what it's worth, is give the seller and the USPS the benefit of the doubt in this case and see what happens. If the seller is a reputable firm, you will hear from them. Maybe I've missed something in the thread, but from what I've read, that's what I truly think right now.

Good luck with it all!

 

[jazzbo]

Sounds like the perfect time for some budding entrepreneurs to open up an e-cig shop in Israel!