It's a baby Beast tank. The local b&m told me to close the air vent/ that didn't work. Smok V8 baby coil. I like the idea of turning it upside down that's what I call Thinking Out of the Box.
I'll try that tonight thanks for the tip.
I'm not trying to be "that" guy, but honestly, your B&M just proved why many people don't vape or stick with it. The info they gave you is just lazy, at the least.
Closing the airflow doesn't fully seal it and even if it did, it would seal the area after the coil, slurping would continue or just pour out once unsealed due to pressure build up. They should have offered to replace the coil, check the tank for leaks, and/or checked the coil is seated properly.
If you buy a mod for it's features, are you going to keep it if some don't work out of the box or work correctly, of course not. It doesn't matter if it's an LED on there for looks, if it is supposed to work, then it should or they should replace.
If you buy a tank and it doesn't work right, they should give due diligence to see why it isn't working. If they try to pull the old "it's a known issue" thing, then politely ask, "Why do you then sell inferior products to customers?".
The issue with your tank is something minor but customer service is a pet peeve of mine, especially at B&M. That is the one thing a B&M has going for it, service. They are rarely cheaper, so they should make up the price difference with help and/or knowledge.
I'd serious look to speak to a different person there from now on or find a different B&M. If you bought it there, they should stand behind it. If you didn't buy it there, they should look at it and offer parts to replace (you'd have to pay of course), like the coil and then try to sell you other stuff, lol.