Steve, I one of the lucky ones that was able to get in a order before a lot of your stock was depleted. I had placed (4) 50ml bottles of CaSh Menthol 36mg in my cart and went back to add more 901 items. By the time I got around to checking out the 4 bottles had been removed. It would be nice, once you place a item in your cart it could not be swiped out of your cart by someone else who was able to complete their order and check out before I did. I thought once a item went into my cart - it was in my cart until I checked out. Can this be done? Thanks and have a great day.
Cart Suggestion
- Thread starter kkimmons
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Already asked and answered here:
http://www.e-cigarette-forum.com/forum/puresmoker/9343-website-removed-my-order-2.html
Personally, I'd much rather not have them backordered and live with the system that's in place now.
http://www.e-cigarette-forum.com/forum/puresmoker/9343-website-removed-my-order-2.html
Hey Green (and everyone else)
As Wildsky mentioned ... We get LOTS of people that get add things to carts. I can actually view live/abandoned carts and it happens a LOT. The only way to keep things true is for the first person to pay for the item getting it.
The example I give is this. If we have 20 bottles of True Menthol in stock (in 36mg) but 50 people have it in their cart, we don't have the stock to cover them all. Thus, those additional 30 backorder. If we honestly allowed backorders, we would be backordered through early next year.
Its the system we live and die with unfortunately.
Personally, I'd much rather not have them backordered and live with the system that's in place now.
Kind of strange, after reading this with a more clear thought. It still doesn't make sense. If 20 bottles was on a shelf, (and for the sake of just having numbers) 10 people bought 2 bottles each. Technically no one should be able to purchase any more if those 20 bottles were gone (ie, in the cart). Now for the case of abandon carts, maybe some type of idle or timeout will help with putting those stock back on the shelf.
So an instance would be that someone had abandon a cart with 2 bottles, that would go back on the shelf. Now lets say someone else didnt' want 2 bottles, but one bottle. Now that would be 3 bottles total back on the shelf. So if someone was to go back to check the shelf and now will see something on stock will be able to add them to there cart.
If the case that someone was to try to grab more than what was on the shelf, maybe a a more real time inventory number on the side might help with that issue. Or a message saying that there is only so and so number of bottles able to purchase.
I'm not sure how the cart system PS is using works, but either way that works with them is how it will go. Just making some obvious observation.
So an instance would be that someone had abandon a cart with 2 bottles, that would go back on the shelf. Now lets say someone else didnt' want 2 bottles, but one bottle. Now that would be 3 bottles total back on the shelf. So if someone was to go back to check the shelf and now will see something on stock will be able to add them to there cart.
If the case that someone was to try to grab more than what was on the shelf, maybe a a more real time inventory number on the side might help with that issue. Or a message saying that there is only so and so number of bottles able to purchase.
I'm not sure how the cart system PS is using works, but either way that works with them is how it will go. Just making some obvious observation.
]v[icr0-kn0x;151235 said:
Technically, what you're describing isn't impossible, but it's a different implementation (due to new restock updates via timeout) and still has it's own problems.
This system makes it so that you go from people having things removed from their cart if they're slow on checkout, to making people refresh on a page like crazy for product that comes back in stock... and then make them all race to fill their cart on checkout. Race condition debugging would have to ensure that if multiple people added the same (1qty) product to their cart at the same time, they would not all get it. People will still be ...... off because they couldn't fill their cart quick enough... and no one would know when to stop hitting that f5 button once everything was "really" sold out.
Sounds like fun, but my f5 had enough of a workout before Puresmoker opened. I like the current system in it's simplicity. It shouldn't be an issue once Steve gets good estimates on how much to make/buy and keep everything in stock.
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Hmm, but couldn't the pages be scripted to refresh on there own if that is case? It's a matter of programming / scripting and doesn't need end users to do anything on there part. This might be more of either a custom thing or it might be some type of setting that must be set within the cart system. Like I said, I'm not entirely sure how there cart system is ran (in terms of programmable), but I do believe that it should be possible to do some custom programming in it to enhance the cart system.
The "first" items I added to my cart was (4) 50ml bottles of CaSH Menthol 36mg. I then went back and add $341.43 worth of merchandise. I figured once it was in my cart I could continue shopping. I did not walk away from my computer for nothing and I checked out as soon as I filled my cart. When I started to finalize my cart and check out the 4 bottles were gone. My order would have been in the $500.00 range if the bottle had not been removed from my cart. As soon as I placed the bottle in my cart the Puresmoker's stock should have removed my cart bottles from the total number showing availible for purchase by others. I know Steve is was totally swamped Friday and I appreciate what he does but I felt like I got ripped off. I was one of those who sat glued to the computer until his site opened up. This can be easily fixed with programming. If the cart is abandoned or no action after 5 minutes - clear the cart. I just think this is a better way to handle this instead of letting other people to snipe others carts. Steve, please don't take this wrong as I am very happy with the products you offer to the vaping community. Thanks and have a great day.
That's why some people make 2 orders. Grab the most important stuff and once it's in your cart, checkout, then go back. I've heard of others doing this. It might cost more shipping wise (or maybe not, depending on if Steve combines orders) so it all depends on how important it is that you get that particular item. It's like you've got to make a priority list before you go in...lol
Lu
Lu
It reminds me of one of those shopping sprees where you have like 1 minute to run around a store and throw as much as you can in your cart before time runs out.
It reminds me of one of those shopping sprees where you have like 1 minute to run around a store and throw as much as you can in your cart before time runs out.
Hahaha....I was thinking the same thing when I was typing it
Lu
People are going to Q_Q no matter what. Those who feel upset didn't realize that stock was removed after you paid and thought they had time to shop. Now you know how 90% of shopping sites on the internet work. Everyone who "stole" your product was ALSO waiting for the store to come up. You're not a special case. Who's to say you'd have gotten anything in your cart given this other proposed system? You'd have hit refresh and everything would be gone. Then you'd feel ripped off at waiting for the stated time (and then some) and everything being gone.
Just to make it clear on what type of request you're making. Not even Amazon.com reserves product when you put it in your cart. See for yourself:
Removing inventory for product in the cart is NOT a typical approach to checkout. Perhaps for those of you who are suggesting this can help Steve out on research by suggesting an inventory management suite he can purchase with this as a feature. (Good luck)
Ultimately, there will be no pleasing people unless there is enough stock there. I think that's what the best solution is for all sides but the cart is not the problem.
Just to make it clear on what type of request you're making. Not even Amazon.com reserves product when you put it in your cart. See for yourself:
Amazon.com: Help*>*Ordering*>*Using the Shopping Cart
Removing inventory for product in the cart is NOT a typical approach to checkout. Perhaps for those of you who are suggesting this can help Steve out on research by suggesting an inventory management suite he can purchase with this as a feature. (Good luck)
Ultimately, there will be no pleasing people unless there is enough stock there. I think that's what the best solution is for all sides but the cart is not the problem.
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I appreciate everyone's input. I will have to change the way I shop next time Steve has stock. I am grateful for the service and products PureSmoker offers. This thread was by no means meant to put down Steve or anyone at PureSmoker. I was happy with what I was able to place into my cart and was disappointed with what I had lost. I had a suggestion and that is all it was. To all at PureSmoker thanks and I am looking forward to the next arrival of stock. I have to ask, any ideas of when your next shipment might arrive?
I re-read my posts and I apologize for coming off harshly kk. I have development experience with this exact problem (and it is one) when demand outstrips supply on an online store. I think I got a bit too passionate over it because people think this is something that's a really easy fix. Maybe for Steve, it could be, you never know. I'm not speaking on his behalf, but from my perspective it's a difficult problem to solve.
Kagaden, no worries. No apology necessary. Passion is a good thing. It has motivated many people to design and develop fantastic products and software which has changed our daily lives. Passion brought us the electronic cigarette. I know Steve and the PureSmoker crew are running like cheethas to keep us vaping and well stocked. The down time during their move created a huge demand and I know when they can catch their breath everything will be fine. I, myself, should of taken time to reflect on what was happening and not have expressed my disappointment so quickly. Thanks Kagaden - have a great vaping day.
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