I seem to remember being told to calm down and remember that Sunbox is only 2 guys and even if they have a mod in for repair for 6-7 months. Be patient, Sunbox has the absolute best customer service and they always take care of their people, and if you can't grab one of the 10-15 mods they release, you just have to get on their good side and they will treat you right.
So yeah I shut up and apologised for daring to be irritated at incredibly long wait times, broken promises and over charges, but while I like Sunbox products in general, I have had many issues with the way they run their business, and from what I've seen, not much has changed in the last year.
Good luck and I'm sure it will all work out in the end, but I'm also pretty sure you're not a happy camper.
later,
Kentastic