Charge Confirmation Emails

[TheBlueAdept]

Hey Hoog,

Not a biggie but thought you'd like to know: After placing an order the other night, I got an email from the processing network to alert me to the charges for anti-fraud checks I'm guessing (which is cool), but the email is asking me to contact you via an invalid email address if I had an issue:

"This message is to confirm that a Sale transaction has been placed with mad vapes LLC.

If you suspect that this transaction has been placed fraudulently, please contact mad vapes LLC at do-not-reply@madvapes.com. Please include the body of this message in any correspondence to mad vapes LLC regarding this transaction.

Please do not reply to this message. This is simply a courtesy confirmation for your records and security."

I suspect you'd like your customer service email address to appear there instead of 'do-not-reply@madvapes.com'

Happy Vaping!

 

[hoogie76]

Thanks Blue, we're trying to figure out how to get our processor to not send emails at all and/or working on a solution to get actual replies to the do-not-reply address to convert into tickets in our ticket system so we can change it to a more friendly email address.

hoog