I placed my first order with Cignot late last week. My order arrived the next day. Seeing as how I am local to them this did not surprise me. What did surprise me is how quick they were able to process and ship my order. I placed it very late in the day and they were still able to get it out.
When I received my order there seemed to be a slight problem with it. I won't go into the details of the issue, just a slight mix up on what I received. I e-mailed Vicki on Friday night and Saturday morning saw a response from her. Not only did she help me resolve my issue quickly (on a Saturday), she was willing to answer some additional questions I had. She sent out the corrected portion of my order that day along with a return envelope to send back the incorrect product. Stellar customer service, Vicki! You have a definite repeat customer in me! Hope you enjoyed the concert!
When I received my order there seemed to be a slight problem with it. I won't go into the details of the issue, just a slight mix up on what I received. I e-mailed Vicki on Friday night and Saturday morning saw a response from her. Not only did she help me resolve my issue quickly (on a Saturday), she was willing to answer some additional questions I had. She sent out the corrected portion of my order that day along with a return envelope to send back the incorrect product. Stellar customer service, Vicki! You have a definite repeat customer in me! Hope you enjoyed the concert!
