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Country Clouds Defective or wrong product

Discussion in 'Reviews of Suppliers - Negative' started by N2rock, May 17, 2019.

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  1. N2rock

    N2rock Super Member ECF Veteran

    Jan 29, 2011
    Sugar Land, TX
    Supplier Negative Review

    Name of retailer:
    Country Clouds​

    Date of your initial complaint to the supplier
    May 6, 2019​

    Method used when initiating complaint with retailer
    Website ticket system​

    Ticket number (if you were issued one)

    General nature of complaint
    Defective or wrong product​

    Briefly describe your problem or issue
    I've been vaping CC Cornbread Pudding exclusively for the past year. I go through 100ml per week. So needless to say, I know what it tastes like, and have spent a small fortune buying it. A month ago I ordered five 100ml bottles from an online source (I won't name the source as I don't feel they are responsible for this). When I got it, the first bottle tasted like crap. So I opened another, same thing. All 5 bottles have the same MFD date: 3/25/19. So I naturally assume all are from the same batch, and not worth opening.

    I emailed the seller. He said that he had had other customers complain about the same thing, and had reached out to CC about a possible bad batch. The next day he emailed me saying that CC admitted there had been a bad batch, but they did not say what they intended to do to rectify the situation. A week goes by, and he lets me know that CC is not responding to him at all. So apparently CC doesn't give a rats ... about a bad batch being out there. I've also looked at reviews on other retailers, and previously there was always nothing but good reviews on this juice, but now I see lots of negative reviews popping up. So clearly this retailer was not the only one that received the bad batch.

    Since the retailer was getting nowhere, I decided to try reaching out myself. First I emailed CC directly. No response. So then I found that Vibleo is the parent company. So I emailed Vibleo and I also found them on Facebook and sent a message through there. No reply. I then found the name of the owner of Vibleo, found his FB, and sent him a message on FB. No reply.​
    • Like Like x 1
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  2. N2rock

    N2rock Super Member ECF Veteran

    Jan 29, 2011
    Sugar Land, TX
    Finally got hold of them via Facebook. They are sending replacement bottles.
    • Like Like x 1
  3. Izan

    Izan Vaping Master ECF Veteran

    Jul 1, 2012
    Mallorca, Spain
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