Supplier Negative Review
Name of retailer:
Country Clouds
Date of your initial complaint to the supplier
May 6, 2019
Method used when initiating complaint with retailer
Website ticket system
Ticket number (if you were issued one)
General nature of complaint
Defective or wrong product
Briefly describe your problem or issue
I've been vaping CC Cornbread Pudding exclusively for the past year. I go through 100ml per week. So needless to say, I know what it tastes like, and have spent a small fortune buying it. A month ago I ordered five 100ml bottles from an online source (I won't name the source as I don't feel they are responsible for this). When I got it, the first bottle tasted like crap. So I opened another, same thing. All 5 bottles have the same MFD date: 3/25/19. So I naturally assume all are from the same batch, and not worth opening.
I emailed the seller. He said that he had had other customers complain about the same thing, and had reached out to CC about a possible bad batch. The next day he emailed me saying that CC admitted there had been a bad batch, but they did not say what they intended to do to rectify the situation. A week goes by, and he lets me know that CC is not responding to him at all. So apparently CC doesn't give a rats ... about a bad batch being out there. I've also looked at reviews on other retailers, and previously there was always nothing but good reviews on this juice, but now I see lots of negative reviews popping up. So clearly this retailer was not the only one that received the bad batch.
Since the retailer was getting nowhere, I decided to try reaching out myself. First I emailed CC directly. No response. So then I found that Vibleo is the parent company. So I emailed Vibleo and I also found them on Facebook and sent a message through there. No reply. I then found the name of the owner of Vibleo, found his FB, and sent him a message on FB. No reply.
I emailed the seller. He said that he had had other customers complain about the same thing, and had reached out to CC about a possible bad batch. The next day he emailed me saying that CC admitted there had been a bad batch, but they did not say what they intended to do to rectify the situation. A week goes by, and he lets me know that CC is not responding to him at all. So apparently CC doesn't give a rats ... about a bad batch being out there. I've also looked at reviews on other retailers, and previously there was always nothing but good reviews on this juice, but now I see lots of negative reviews popping up. So clearly this retailer was not the only one that received the bad batch.
Since the retailer was getting nowhere, I decided to try reaching out myself. First I emailed CC directly. No response. So then I found that Vibleo is the parent company. So I emailed Vibleo and I also found them on Facebook and sent a message through there. No reply. I then found the name of the owner of Vibleo, found his FB, and sent him a message on FB. No reply.
