You may recall the horrible review that was posted by, as it turned out, some troll, and the owner's reply:
Well, Ron lived up to his promise.
I got his E-cig Friday, and have really enjoyed it overall. It's a standard black pen-style model, the same design as E-Cig.
It has a nice easy draw, the smoothest of the five e-cigs I've tried so far. Harder than a real cigarette, of course, but much easier than I had expected.
It produces a good volume of smoke without needing to puff on it, or prime the atomizer, and if you do, you can get a LOT of smoke.
The batteries and the cartridges have, on two occasions so far, both lasted me over 24 hours before being changed or refilled, but I have to admit the smoke was getting a bit thin by then.
I only got one flavour, Cherry, but they have about a dozen, and I'm getting more from them now. The Cherry flavour was stronger, and tastier than e-cig's Cherry, which surprised me, since I'd expected it to be the same. But it was still stronger on the tobacco flavour than the cherry.
There were two flaws in the product; the connector on the atomizer was crooked, so the batteries connected at a slight angle, and the auto cut-off, which is normally set at 5 seconds, was set at 3 seconds, on both batteries.
Now, I hesitated to even mentionit, let alone return it. The crooked connector was cosmetic more than anything, and 3 seconds was about how long I usually draw on it anyway. Even with those flaws, I'd have given it a 'B,' maybe even a 'B+'. And I didn't want to have to give it up long enough to send it back and wait for a replacement.
When I finally decided to send Ron an e-mail, it was past midnight on Saturday, so I didn't expect to even recieve a reply until Monday morning. But within a half hour I had an e-mail inviting me to call his cell to talk about it directly! At half past midnight! On a Saturday! He's not only checking his customer service e-mail account, but is willing to take calls.
Of course, I don't think that's a regular thing, I got lucky. But it illustrated Ron's whole attitude; he just wants his customers to be happy with his product, his service, and with him, and he will do anything reasonable to do that.
And the service got even better from there. I now have a new atomizer and two new batteries coming, and can return the flawed ones after the new ones arrive, so I won't have to go without. Now that's 'A++' service!
What's more, Ron himself is a great guy, and good to talk to.
Like I said in another post, the thing to remember on these new toys of ours is that they're still new tech, and we're early adopters. Early adopters always pay a price, and ours is a high failure rate. Since all the e-cigs come from a handful of factories, everyone is in the same boat failure wise, so what sets one seller apart from another is SERVICE. And Ron gets that.
I could have saved a few bucks ordering the same product from E-cig, and if theirs had the same defects, I'd either have to live with them, or pay to ship it back, wait 2-3 weeks for the defective unit to get back to China, and another 2-3 weeks for the new one to get to me. With Ron, I'll have one on it's way first thing Monday.
For this reason, my number one advice to any newbie would be to buy from a local supplier, even if it's a comparative premium. It's abso-f*&%ing-lutely worth it WHEN, not IF, your shiny new unit fails. Oh, and it's just good karma to support a local business anyway.
And my number two advice would be to make that local supplier Crown7 (if you're in the US and like his models, that is). The service is absolutly first rate, and then some. Not only does he honor his warranty, he does it eagerly, and doesn't put any burden or inconvenience on you.
Crown7 said:
Well, Ron lived up to his promise.
I got his E-cig Friday, and have really enjoyed it overall. It's a standard black pen-style model, the same design as E-Cig.
It has a nice easy draw, the smoothest of the five e-cigs I've tried so far. Harder than a real cigarette, of course, but much easier than I had expected.
It produces a good volume of smoke without needing to puff on it, or prime the atomizer, and if you do, you can get a LOT of smoke.
The batteries and the cartridges have, on two occasions so far, both lasted me over 24 hours before being changed or refilled, but I have to admit the smoke was getting a bit thin by then.
I only got one flavour, Cherry, but they have about a dozen, and I'm getting more from them now. The Cherry flavour was stronger, and tastier than e-cig's Cherry, which surprised me, since I'd expected it to be the same. But it was still stronger on the tobacco flavour than the cherry.
There were two flaws in the product; the connector on the atomizer was crooked, so the batteries connected at a slight angle, and the auto cut-off, which is normally set at 5 seconds, was set at 3 seconds, on both batteries.
Now, I hesitated to even mentionit, let alone return it. The crooked connector was cosmetic more than anything, and 3 seconds was about how long I usually draw on it anyway. Even with those flaws, I'd have given it a 'B,' maybe even a 'B+'. And I didn't want to have to give it up long enough to send it back and wait for a replacement.
When I finally decided to send Ron an e-mail, it was past midnight on Saturday, so I didn't expect to even recieve a reply until Monday morning. But within a half hour I had an e-mail inviting me to call his cell to talk about it directly! At half past midnight! On a Saturday! He's not only checking his customer service e-mail account, but is willing to take calls.
Of course, I don't think that's a regular thing, I got lucky.
But it illustrated Ron's whole attitude; he just wants his customers to be happy with his product, his service, and with him, and he will do anything reasonable to do that.And the service got even better from there. I now have a new atomizer and two new batteries coming, and can return the flawed ones after the new ones arrive, so I won't have to go without. Now that's 'A++' service!
What's more, Ron himself is a great guy, and good to talk to.
Like I said in another post, the thing to remember on these new toys of ours is that they're still new tech, and we're early adopters. Early adopters always pay a price, and ours is a high failure rate. Since all the e-cigs come from a handful of factories, everyone is in the same boat failure wise, so what sets one seller apart from another is SERVICE. And Ron gets that.
I could have saved a few bucks ordering the same product from E-cig, and if theirs had the same defects, I'd either have to live with them, or pay to ship it back, wait 2-3 weeks for the defective unit to get back to China, and another 2-3 weeks for the new one to get to me. With Ron, I'll have one on it's way first thing Monday.
For this reason, my number one advice to any newbie would be to buy from a local supplier, even if it's a comparative premium. It's abso-f*&%ing-lutely worth it WHEN, not IF, your shiny new unit fails. Oh, and it's just good karma to support a local business anyway.
And my number two advice would be to make that local supplier Crown7 (if you're in the US and like his models, that is). The service is absolutly first rate, and then some. Not only does he honor his warranty, he does it eagerly, and doesn't put any burden or inconvenience on you.
