Defective VAMO...awaiting customer service response.

[mse12]

Hi all, this maybe located in the wrong place if so I apologize. I purchased a VAMO on 12/20. I received the unit on 12/24. Upon receiving the device I first thought it was broken. The entire unit looked "bent". I found that the first battery tube that is attached to the head of the device was tilted to one side. I was able to push it back into place and all was well. A few days later I realized that this was turning into a real problem. This first tube no longer stays attached to the head. There are no threads on the base of the head for this tube to screw on it is just pressed together. I emailed electronicstix on 12/29. This unit works exceptionally well except for the fact that it simply falls apart. It comes off so easy that if I try to pull a drip tip off while holding onto the bottom of the device I will pull off the entire tank and control head in one piece. The battery tube and battery will stay in my hand. I'm hoping after this holiday I get a response and hopefully a replacement unit. Has anyone else's vamo done this? I'm just curious.




This last picture shows the bottom of the head, as you can see zero threads.

 

[VictoryNotVengence]

my vamo hasn't done that and I am happy about that. I would suggest some kind of glue, but electronicsticks should just replace it.

 

[mse12]

I hear ya! I thought about glue but I'm a little hesitant because once it's glued it may not make a solid connection which is required to complete the circuit. I also thought about just making a wrap for it. I dunno. If it's not replaced I will figure something out. Hopefully they work with me though. This was my first order with them but I've heard nothing but good things. Hopefully that proves correct!

 

[Dougiestyle]

I think a couple tiny dabs of Superglue would suffice, but if they will work it for ya, good for you!

Ask them if they'd sell your broken Vamo controller head to me. I'd like to gut one of these for another project.

 

[VictoryNotVengence]

I hear ya! I thought about glue but I'm a little hesitant because once it's glued it may not make a solid connection which is required to complete the circuit. I also thought about just making a wrap for it. I dunno. If it's not replaced I will figure something out. Hopefully they work with me though. This was my first order with them but I've heard nothing but good things. Hopefully that proves correct!

yeah a modwrap from jwraps would certainly help hold it together.

 

[applefr3ak]

I thought you had been responded to already I will have our warranty manager get with you.

 

[mse12]

Hello all. Electronicstix did indeed get back to me. I have my VAMO en route for a replacement. Very happy with the cs. It did take a few days to hear back but all is well. Looking forward to getting the replacement. :thumbup:

Sent from my SCH-S720C using Tapatalk 2

 

[mse12]

I received the replacement unit yesterday. While it is fully intact, the battery spring on this one is weak in comparison to the first one. I will find a replacement spring. This unit works fine about 90% of the time but it has cut itself off multiple times which I can only assume is the battery moving a little. Just wanted to update this thread so everyone knows that they did in fact replace the defective unit.

 

[jakesta2006]

I received a defective Vamo from them as well. Sadly they will not refund me, and will only exchange. Too bad since I already purchased a second from another vendor not knowing they would go against their return policy. ElectronicStix.Com · SHIPPING/WARRANTY/RETURNS INFORMATION

 

[applefr3ak]

MSE, submit a ticket on our site, we will be happy to send you a replacement v2 spring.
Jake, it has always been our policy to do exact exchanges. I will have our web guy look at the site, if it does indeed say that we do refunds we can try to work something out. But i dont believe it states on there that we do so. We always issue an RMA number and go from there.