I've had problems with my IBtank.
1. the o-rings are a big problem. I ordered replacements for the 19mm steel caps and the o-rings that were sent are to big. I know the difference between the o-rings that go on the outer part and these aren't those size either. I don't know what these O-rings fit that you sent me but they don't fit any part of the 19mm steel caps. I also have acrylic caps and I compared those O-rings to the ones you sent and they don't match those either.
2. while trying like hell to get these to fit. My tank chipped and cracked around the edge.
Kinda unhappy right now with Ibtanked. The design is flawed because it tears the O-rings to shreds even if you use a tapered tool for refilling. I knew this and planned way ahead by ordering replacements but you sent me parts that do not remotely fit. Now I'm stuck with useless tanks and no way to vape.
Having to replace these tanks is going to be expensive and I'm not happy about it.
On #1 Ok understandable a simple email or phone call could fix this.
#2 Simply put you did it to your self more then likely cause of your impatient's! Any grown adult knows if it doesn't fit don't force it well uhhhh because YOU could break it!
#3 Refer to #1
Let me clarify. I've owned these tanks for 6 months. In the beginning I did not use a tool and shredded the orings over time. I bought a couple replacements. They fit perfectly and you could visually see they were a match for the originals. After a few more months of use even with a tool the inner orings had to be replaced again. This time I ordered a whole bunch of replacement orings from Ibtanked. When they arrived I compared them to the originals and could see right away they had a larger diameter and had slightly thicker rubber. At first I thought that they were the outer oring size but after comparing them they were not. So I tried anyway to use these new orings but they simply do not fit. I'm not some dummy. I know how to put these orings in and have done so many times with the originals with no problems.
It seems that never in YOUR wildest thoughts even stoped to consider that it could be USER ERROR hmmmmm just one thing I can think of that would damage orings is ummmmm certain juices. And lets just say for arguments sake it wasn't a juice that was damaging your orings well then that only leaves USER ERROR. If you could clearly see the orings you got weren't the same you had and weren't happy again refer to #1 its your own fault if you chose to continue anyway.
I cracked the one tank while trying to slide the caps into the glass. The fit is so tight on my steel caps that I have to use tremendous force sometimes to get them in and they still try and pop back out. This problem only occurs on my steel caps. My wife has a set of acrylics that slide right in with no hassle.
From my point of view it is a flawed design when you have to push so hard your hands hurt afterwards. The tolerances on these steel caps must vary. Some people say that theirs work great. Easy to fill. No O-ring tearing. That's not my experience at all with the steel caps I own.
Yet again you show in your own words that YOU instead try to make something work that clearly wasn't going to. So yet again this becomes your responsibility that it broke no one else's! And you also state that its clearly a flawed design but that wasn't the case for as YOU said 6 months you used the tank. So the possibility is that you could have very well received the wrong size oring replacements. So ill say it again refer to #1 to try and get this fixed like any adult would.
I bought and paid for these. I have a right to complain when they don't function properly or replacement parts don't fit. I really resent the owner of the company coming on here with the backing of his IBtank fans and making me feel like it's all my fault because I'm dumb or something. Your extremely arrogant to think there is no chance you made a mistake and sent me the wrong O-rings. I would never act like that towards a customer of mine. I would absolutely consider what the customer was telling me might be true.
I'll post pictures later of the new O-ring and the ones that actually fit so you can see for yourself. Then you can't blame me for not knowing how to insert them anymore.
Yes you bought and paid for them and have every right to complain. Which ill say yet again could have been settled easily by referring to #1 instead of coming back here and trying to throw a temper tantrum like a child.
And the reason I am responding to this is because I RESENT your insinuations! And if the shoe fits wear it because the only thing I see now is that it was and is totally your own fault for your current situation!
And amazingly enough I'd say there is around .6mm worth of O-ring not able to fit into the slot that was made to fit a 9.5mm O-ring.
I've wasted way to much time trying to prove a 2 cent O-ring doesn't fit.
I'm sure your a nice person but I'm done with this aggravation.
Good riddance because most here are done with adults that act like children and throw tantrums. Ocd offered an olive tree to help you even though its a 6 month old tank that YOU broke. He wasn't asking anything to make you look or feel like anything because yet again you never stopped to think maybe the questions were asked to make sure he fixed things the right way.
Tata Farwell