Doing an exchange?

[dkhawkee]

Making sure I did this the right way.

I recieved my order yesterday, and part of it was incorrect. I recieved boxes of Dunhall menthol instead of regular Dunhall. I would like to send the menthols back in exchange for the right carts. I went to the support site, and opened a ticket there last night.

This morning I woke up with a couple questions. Do you do exchanges on carts? How does it usually work? Is support that right route for something like this? Anyway to possibly get a number to call instead of going through the site? (if it's on the site, my bad for not seeing it).

Thanks! First issues after 4 orders.. Love you guys/gals!

 

[dohsma]

If we sent out the wrong carts, we will most definitely send you the correct ones. If you prefer to call in, our number is 847-239-5373

 

[dkhawkee]

Thanks for the number. Everything got handled, appreciate y'all for the work ya put in.