Post script to my Abyss situation (also posted in Shinyitis thread):
I sent an email to the local retailer I bought it from about 2 hours ago explaining the situation and showing photos.
I just got an email back saying they are sending a replacement via express post (interstate) to me tomorrow. Apologies and understanding etc. They are also sending a prepaid satchel for me to return the defective unit so they can onsend to Dovpo.
I knew they were out of stock but somehow the manager has been able to source another Abyss. Amazing.
Really excellent CS!
So I should have the new device by the day after tomorrow. Friday Sydney time. Will let you guys know what happens.
I sent an email to the local retailer I bought it from about 2 hours ago explaining the situation and showing photos.
I just got an email back saying they are sending a replacement via express post (interstate) to me tomorrow. Apologies and understanding etc. They are also sending a prepaid satchel for me to return the defective unit so they can onsend to Dovpo.
I knew they were out of stock but somehow the manager has been able to source another Abyss. Amazing.
Really excellent CS!
So I should have the new device by the day after tomorrow. Friday Sydney time. Will let you guys know what happens.