Eastmall.net Service?

[balldope]

Has anyone had any issues with David lately? I have been emailing him for over 10 days now about a replacement shipment that he had to send out twice ( 1st one was damaged and shipper returned it to him before it left him country ). He does not supply any tracking info for replacement/warranty shipping so I am at a lose at this point.

 

[Catanonia]

Hope not, just done an order to the UK with them..

 

[chuckie]

I ordered juice & atoms. about 10 days ago,received them friday,no problem. Although I didn"t try to get in touch with him. I think trog mentioned he was having a hard time reaching him also. Good luck

 

[PTJD]

I ordered from him about a month ago, got the tracking number rather quickly. However he did not actually ship for about 3 days. Once in the system arrived in about 6 days.

 

[balldope]

Yeah, I never had any issues with him when placing an order, it's now getting replacements on DOA equipment that is a problem.

 

[chuckie]

Please keep us posted on how you make out.

 

[Kendra]

I had a great experience and he also has good communication.

 

[Misty]

I'm also waiting for replacements after numerous requests- apparently being shipped this week I hope!..

 

[RobS]

Just placed an eliquid order a week ago, David provided a tracking number promptly. It arrived in 6 days!

 

[spradling]

Try contacting him via MSN, AIM or Skype

 

[Moonlightcsp]

placed orders with him last week and this week no problems, might just be a communication problem

 

[Lorddrek]

My order took 8 days from door to door and that includes 3 days from order processing to being shipped. I did not receive the 5 prefilled cartridges and the charger is a USB not AC as requested with my M401 kit. But since I have spare cartridges and 2 AC chargers already this is a minor issue not worth pursuing. But it would be a problem for someone who is just starting out.

Lorddrek

 

[balldope]

I don't know, he was pretty clear as saying he was sending it out for a 2nd time after the 1st was damaged and sent back to him by the shipping company. So I don't think it's a communication issue. I'll try catching him on IM/MSN but I never seem to catch him on. I have never had an issue with him on orders his juice has been great, It's just an issue on replacements.

 

[balldope]

UPDATE: I did get a hold of him via Chat and he informed me where my package was and included 5 bottles of juice for the wait. I got the package 2 days after that. IM is the way to go when contacting him on things other the new orders.

 

[art3mis]

I had a shipment that made it all the way to my zipcode before it was returned to sender because of a bad address monday, ive emailed David about 5 times now in hopes that he can shed some light on the procedure for reshipment or a refund, but i havent heard back yet, ive also noticed that while i have the emails from him about the shipping AND the paypal order confimation payment the order i made has mysteriously vanished from my account on that website. This makes me nervous that i will have to call paypal to file a grevience/get a reversal of the charges as i have not recieved my items.
PS his IM link is now suspiciously missing from the webpage unless you click on the name and tab through to a super tiny little graphic just under his skype link.

Anyone have any ideas or a better contact means for getting this fixed?
like maybe his AIM ?
I have his MSN thats david790424@hotmail.com

 

[balldope]

I used MS messenger to chat with him at that MSN address. That's you best bet.

 

[Rexa]

I've already ordered from eastmall 3 times. Never had a problem receiving shipments. He does make out the labels/tracking numbers ahead of time before he ships him and there are delays of about 2 or 3 days until I can track it. I've never had to get in touch with him though but I do want to eventually to get VG liquids instead of paying outrageous amounts of money to JC.

 

[jangler]

1st oreder was fine. Had a problem with missing liquid on 2nd order. emailed him 2 times with no reply.

 

[eroseg]

Has anyone had any issues with David lately? I have been emailing him for over 10 days now about a replacement shipment that he had to send out twice ( 1st one was damaged and shipper returned it to him before it left him country ). He does not supply any tracking info for replacement/warranty shipping so I am at a lose at this point.

I am also having problems reaching David. I have been trying to reach him for about 8 days now myself. Baldope, please let me know if you hear from him, and I will let you know if I do.

 

[shihab]

There is another thread regarding eastmall service, where I posted recently about the panic attack i had when I checked my EMS tracking number online three weeks in, and it showed the package as still in China.

It didn't help either that my last few e-mails weren't replied to regarding this issue. So, needless to say, I was pleasantly surprised to find the package arriving to my house today!

Anyway, thought I'd share.