Ecigg - Defective or wrong product issue : Berryeclaire

[Berryeclaire]

Company name

Ecigg​

Date of your initial complaint to the supplier.

10 April 2012​

How did you contact the supplier

Telephone​

Ticket number (if you were issued one)

-​

General nature of complaint

Defective or wrong product​

Briefly describe your problem or issue

Purchased 2 510 starter kit from this seller. First kit was faulty so I decided to buy another kit. I asked for black but he sent me pink.Anfd 1 of the atomizer is not working as well but he keeps wanting me to buy for the expensive shipment to asia​

 

[ec!gg]

Company name

Ecigg​

Date of your initial complaint to the supplier.

10 April 2012​

How did you contact the supplier

Telephone​

Ticket number (if you were issued one)

-​

General nature of complaint

Defective or wrong product​

Briefly describe your problem or issue

Purchased 2 510 starter kit from this seller. First kit was faulty so I decided to buy another kit. I asked for black but he sent me pink.Anfd 1 of the atomizer is not working as well but he keeps wanting me to buy for the expensive shipment to asia​

That is incorrect. You purchased pink on the first order and asked for pink again in the second order. So we sent you pink as requested. The 2nd kit was not faulty, it was only the atomizer, which was faulty. Also, we tried shipping you the atomizer, but it was destroyed during shipment. We clearly state with international orders we are not responsible for damaged goods, because of customs.