Just wanted to post a beware of this vendor. I ordered juice from them over 3 weeks ago. Since the following Monday was a holiday I waited a few extra days before sending Jane an email asking about my order.
She said that her records show the order was delivered. I have explained more than 3 times that the order was not delivered to my home and asked her to either re-ship the order or credit me for the order so I could replace it. She has refused (not answering my emails) to take any action and is now ignoring me.
Of the 3 vendors I use Jane is the only one who has refused to rectify a problem. I am not asking for anything that I am not due as I have paid for the juice. I would just either like to receive it or have the order credited.
I have never posted negative feedback on a vendor before, however Jane's total lack of willingness to work at a solution has led me to believe that I am probably not the first person this has happened to.
She said that her records show the order was delivered. I have explained more than 3 times that the order was not delivered to my home and asked her to either re-ship the order or credit me for the order so I could replace it. She has refused (not answering my emails) to take any action and is now ignoring me.
Of the 3 vendors I use Jane is the only one who has refused to rectify a problem. I am not asking for anything that I am not due as I have paid for the juice. I would just either like to receive it or have the order credited.
I have never posted negative feedback on a vendor before, however Jane's total lack of willingness to work at a solution has led me to believe that I am probably not the first person this has happened to.