Supplier Negative Review
Name of retailer:
Element vape
Date of your initial complaint to the supplier
Apr 1, 2023
Method used when initiating complaint with retailer
Email
Ticket number (if you were issued one)
N/A
General nature of complaint
Customer Service
Briefly describe your problem or issue
I ordered a VooPoo VMate from them. It came in quick, but DOA with 3 different brands of batteries. I sent them an Email to return and they told me I had to upload a VIDEO showing them the issue before they would authorize the return. I guess they assume every customer is a 20-something youtuber. It's a process that is simply not worth the purchase price of the product. I can understand pics or return and we test before a refund, but this is a whole new level of bad customer service. Be aware that if you get a DOA product from them they will require this long drawn out return process. I suppose their intention is to make sure they keep the money and you simply give up. I will not be ordering anything from them again. Not worth it.
Name of retailer:
Element vape
Date of your initial complaint to the supplier
Apr 1, 2023
Method used when initiating complaint with retailer
Ticket number (if you were issued one)
N/A
General nature of complaint
Customer Service
Briefly describe your problem or issue
I ordered a VooPoo VMate from them. It came in quick, but DOA with 3 different brands of batteries. I sent them an Email to return and they told me I had to upload a VIDEO showing them the issue before they would authorize the return. I guess they assume every customer is a 20-something youtuber. It's a process that is simply not worth the purchase price of the product. I can understand pics or return and we test before a refund, but this is a whole new level of bad customer service. Be aware that if you get a DOA product from them they will require this long drawn out return process. I suppose their intention is to make sure they keep the money and you simply give up. I will not be ordering anything from them again. Not worth it.