On the 14th I placed an order for 2 "Ego" 1100mah batteries, a charger, 2 atomizer covers, some needle tipped "bottles", and a case.
I got an E-Mail confirmation saying that my order had been submitted.
Then I got another E-Mail saying another order had been submitted. The order number was one number higher than the other.
I checked, both orders were identical. So, I E-mailed them back telling them they had double ordered me.
Nothing for 2 days, then I get 2 separate E-mails saying that my orders had shipped.
My bank had 2 identical charges from them, as well.
So, I E-mail them back, asking why they had shipped both orders after I had told them that it was an error.
A day later, I get an E-mail saying that they had not sent the second order and I would get a refund. They just need me to E-mail them back to confirm I only wanted the one order. Which I thought was stupid since the E-Mails they were responding to were all about how I did not want the second order.
So, today I get the package. Instead of the atomizer covers I had ordered, they sent me 2 Ego-T atomizers. I had also ordered what I thought was a 4 pack of needle tipped bottles, but only got one. The Product description says "bottles" and they picture 4 bottles.
I called them about the refund, the bottles, and the atomizers. I'm told that NOW I will get a refund. Apparently, they had not submitted it before I called, because they had me holding on the phone for a good while during which a lot of typing and what sounded like gangsta rap was playing in the background.
They told me the bottles were sold individually, I told them the ad was misleading, but I didn't have a leg to stand on since it also didn't say "4 pack" either.
They told me they would send me out 2 atomizer covers like I had ordered.
So, it took me 9 days to get a package from Florida to Virginia, I got double charged and have yet to be refunded (hopefully taken care of, but still have not seen it in the bank) and I didn't get all the pieces I ordered. Plus, I was mislead by their ad and paid $4 for a single plastic bottle.
I read another bad review on this seller last night, so I felt I should contribute.
By the way, the tracking info they sent me never went active, which was another complaint by the other reviewer.
Now, if I get the refund and the atomizer covers as promised, I'll be happy for the most part. Especially, since the T atomizers I got instead of what I ordered are more expensive than what I wanted. Guess I'll be buying some T cartridges and trying them out.
But, all in all, I think it was pretty poor customer service and a very long shipping time for the location.
I got an E-Mail confirmation saying that my order had been submitted.
Then I got another E-Mail saying another order had been submitted. The order number was one number higher than the other.
I checked, both orders were identical. So, I E-mailed them back telling them they had double ordered me.
Nothing for 2 days, then I get 2 separate E-mails saying that my orders had shipped.
My bank had 2 identical charges from them, as well.
So, I E-mail them back, asking why they had shipped both orders after I had told them that it was an error.
A day later, I get an E-mail saying that they had not sent the second order and I would get a refund. They just need me to E-mail them back to confirm I only wanted the one order. Which I thought was stupid since the E-Mails they were responding to were all about how I did not want the second order.
So, today I get the package. Instead of the atomizer covers I had ordered, they sent me 2 Ego-T atomizers. I had also ordered what I thought was a 4 pack of needle tipped bottles, but only got one. The Product description says "bottles" and they picture 4 bottles.
I called them about the refund, the bottles, and the atomizers. I'm told that NOW I will get a refund. Apparently, they had not submitted it before I called, because they had me holding on the phone for a good while during which a lot of typing and what sounded like gangsta rap was playing in the background.
They told me the bottles were sold individually, I told them the ad was misleading, but I didn't have a leg to stand on since it also didn't say "4 pack" either.
They told me they would send me out 2 atomizer covers like I had ordered.
So, it took me 9 days to get a package from Florida to Virginia, I got double charged and have yet to be refunded (hopefully taken care of, but still have not seen it in the bank) and I didn't get all the pieces I ordered. Plus, I was mislead by their ad and paid $4 for a single plastic bottle.
I read another bad review on this seller last night, so I felt I should contribute.
By the way, the tracking info they sent me never went active, which was another complaint by the other reviewer.
Now, if I get the refund and the atomizer covers as promised, I'll be happy for the most part. Especially, since the T atomizers I got instead of what I ordered are more expensive than what I wanted. Guess I'll be buying some T cartridges and trying them out.
But, all in all, I think it was pretty poor customer service and a very long shipping time for the location.
