EM Riva Battery issue

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Sergey

Senior Member
ECF Veteran
May 1, 2009
117
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Hi everyone.
A friend of mine ordered Riva kit about a month ago. All was well till about a week ago (sorry Di, David, you might have more details since you've sorted a refund out) both batteries burned - just melted near the atty end. So he got 3 more from EM - same story only lasted less than a day. Atty would fire up even before the button was pressed - as soon as you screw on the atty it would start.

Not sure if it was a bad batch or something and thank you David and Di for your support. Just a message of warning
 

Di

ECF Guru
ECF Veteran
Oct 30, 2008
10,164
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Not sure if it was a bad batch or something and thank you David and Di for your support. Just a message of warning


thanks for this sergey

it is good to know and to let others know when there is a problem like this---


I remember a few times in the past ,
on other forums, there has been a problem here and there
with a battery --

yes - it does happen from time to time,
a bad battery, slips thru the checks -------


it does happen, and altho up till now it has not been serious,

it is always good to be warned, so we can all be careful.
.
 

mwa102464

Resting In Peace
ECF Veteran
Oct 14, 2009
14,447
12,564
Outside of the Philadelphia Burbs, NJ & Fla
Any battery can go bad, remember these are only batteries, no different than any other battery, ya right, these are the best batteries hahahah, but they still can go bad, David,Di and the EM team are excellent at standing behind there product however, so everyone stick with EM Forever, They will always be the Leader in this Industry !!!
 

Di

ECF Guru
ECF Veteran
Oct 30, 2008
10,164
16
*Australia*
Any battery can go bad, remember these are only Batteries, no different than any other battery, ya right, these are the best batteries hahahah, but they still can go bad, David,Di and the EM team are excellent at standing behind there product however, so everyone stick with EM Forever, They will always be the Leader in this Industry !!!



we really do try to do the best we can with product and customer service


we try --- cos we care about you--

you are Eastmall's most valuable commodity--

OUR CUSTOMERS -- and friends.........
:wub: :hubba:
 

dskarpus

Super Member
ECF Veteran
Jul 25, 2009
515
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Manhattan Upper West Side
Fair prices, honesty in product evaluation, and an overwhelming desire to be swift and courteous in customer service make Eastmall a pleasure to buy from. Eastmall, their workers and representatives have earned my loyalty. These last 18 months have seen an explosion of new companies and new product innovations. Each month brings new joys and discoveries. E-cigs are revolutionary. So is Eastmall's business model. Let us all skip into the future together. If we hold hands we may stumble, but never fall.
 

Di

ECF Guru
ECF Veteran
Oct 30, 2008
10,164
16
*Australia*
Fair prices, honesty in product evaluation, and an overwhelming desire to be swift and courteous in customer service make Eastmall a pleasure to buy from. Eastmall, their workers and representatives have earned my loyalty. These last 18 months have seen an explosion of new companies and new product innovations. Each month brings new joys and discoveries. E-cigs are revolutionary. So is Eastmall's business model. Let us all skip into the future together. If we hold hands we may stumble, but never fall.


I agree absolutely DSK,

this industry moves so fast,
there are new and exciting innovations every day -

those who manufacture and sell-

must ruuuuuuuuuuuuuuuuuuuuuuuuuuuun very fast to keep up,

sometimes in our efforts to keep up, and even surpass, --

we fall on our face,-- :unsure: :oops:

but we get up and try to fix - and move forward with a better effort-

I agree, if we hold hands, and struggle together,
we may falter, BUT,- never fall.

I have seen the support from our members when Eastmall has a - faux pas, -- or when we are attacked -- :unsure:

it is a wonderful thing- I love all of you - :laugh: :wub:
 

Di

ECF Guru
ECF Veteran
Oct 30, 2008
10,164
16
*Australia*
:wub::wub:<group hug>:wub::wub:


hug.gif
 
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