Excellent Customer Service

[SaturnineDenial]

Just wanted to post that I had an excellent experience with Totally Wicked US this week. I placed an order early in the week and it had a system error that caused it to be deleted. I contacted Totally Wicked and gave them the order number. They immediately resolved the issue for me without suspicion or complaint. The representative on the phone restored my order and shipped it himself after he got off the phone with me. I received my order three days after placing it and the atomizers are in perfect condition.

I see so many negative posts about TW on this forum, but I have not have a negative experience with the company. I think that Totally Wicked is a genuinely great company that cares about its customers and the future of the e cigarette business.

I forgot to mention also that double checking process ensures that I've never had an order arrive that had a mistake in it. The pens that come in the order are also a nice touch.

I will definitely be ordering again,
Sara

 

[lavalamp]

I also have had excellent customer service from TW. There was a bit of a mix-up with a recent order and one phone call later it was completely resolved to my satisfaction, no questions asked.

 

[TexasT]

I agree with you too Sat. I've dealt with these people for quite a while and have never had an unsatisfactory experience.

 

[HillBill]

I agree too. I've had nothing but good service and, when one of my DV flavour concentrates had managed to jump ship somewhere between packing and my door, I got a lovely email reply and a replacement the next day. One reason I didn't linger on this forum initially was the slagging off that seemed to go on from the same old names. Glad I got to vaping late if I missed the birthing issues lol. ;-)

 

[bandmom5]

I've ordered from them a couple of times and everything was perfect with my orders also. No complaints here.

 

[Miss Wicked]

On behalf of all the team at Totally Wicked I would like to thank you all for your kind and complimentary words towards our company!

We appreciate you choosing us to be your preferred e-cig supplier and look forward to working with you all for years to come. Rest assured that we will continue to do our best to supply not only the best products but the best service possible.

Thanks
Alex : ))))

 

[Sarlen]

I made an order on Friday night of last week and its on my door step Monday morning. Order was correct, prices were some of the best on the items I ordered and I even got a free pen to boot! Personally I have ordered a handful of times in the last year and each and every time the products are exactly what I expected and the shipping fast.