Company name
Exhale Vapors
Date of your initial complaint to the supplier.16 November 2013
How did you contact the supplierWebsite ticket system
Ticket number (if you were issued one)415-2912, 732-1237, and VIZ-656-22495
General nature of complaintShipping
Briefly describe your problem or issueI originally placed order #10665 with them on Wednesday morning 11/13/13 with priority mail because their website says all orders ship same or next day. They are located in Austin, TX and I am in Houston so it worked out because I needed a mod by Saturday.
On Saturday 11/16/13 I already realized that I will not be receiving the item that day and my order still said processing, so I opened a ticket just to be sure that they received my order. No response so I sent them another ticket on 11/19/13.
After some digging on ECF, i noticed that they told another customer to use a different email account to contact them because the one on their website gets flooded. So On 11/20/13 I sent an email to exhalevapors.kayako.com. Still no response.
So now I am out $51 with no contact whatsoever from the vendor.
On Saturday 11/16/13 I already realized that I will not be receiving the item that day and my order still said processing, so I opened a ticket just to be sure that they received my order. No response so I sent them another ticket on 11/19/13.
After some digging on ECF, i noticed that they told another customer to use a different email account to contact them because the one on their website gets flooded. So On 11/20/13 I sent an email to exhalevapors.kayako.com. Still no response.
So now I am out $51 with no contact whatsoever from the vendor.
